Contributors
Kirsty MacGregor
The MacGregor Leadership Consultancy
Leslie Ahari
Clyde & Co LLP US
Kevin Ahern
Standard & Poor's
Neil Alldredge
National Association of Mutual Insurance Companies
Heather Althoff
Bristlecone Partners
Lauren Angelina
Allianz Global Corporate Specialty
Michael E. Angelina
Saint Joseph's University
James B. Auden
Fitch Ratings
- Commercial Auto Insurance Profit Struggles Continue
- Eight Straight Years of Workers Comp Profits: What Could Go Wrong
- Commercial Auto Recovery Uncertain Beyond 2022
- P/C Insurers Positioned for Underwriting Improvement, But Longer-Term Challenges Await
- P/C Industry Profits in Current Cycle Lagging Last Hard Market
Hari Balakrishnan
Cambridge Mobile Telematics
John Beal
LexisNexis Risk Solutions
Dan Beatty
AmTrust Financial
Allen Blount
Risk Strategies
Bob Rusbuldt
Independent Insurance Agents & Brokers of America, Inc.
Frank Bonanno
StoneCastle Cash Management, LLC
Jill Bookman
American Collectors Insurance
Chris Bozman
Willis Towers Watson
Joseph Bracken
Enservio
- Too Smart to Fail: How AI Will Benefit Customers and Claims Pros
- Competing in the Digital Age Starts With Collaboration
- Intelligent Claims Outsourcing: 3 Skill Sets Required
- How ‘Prosumers’ and More Can Help Insurers Embrace the Digital World
- Positive Online Claims Experiences Can Build Customer Loyalty
David Bradford
- Trade-Credit-as-a-Service: How Hokodo Is Fixing Small Biz Financing Pain Points
- Behind the Firewall: Underwriting Cyber Risk for Google Cloud Users
- The Story of Salty: From Oxford U. to ‘Embedded Insurance’
- Swiss Insurer Baloise Moves Forward With Insurance Innovations
- Creating New York’s X-Factor: Building an InsurTech Community
Erich Brandt
Pinnacle Actuarial Resources
Erich Bublitz
ADX Binding Authority
Tony Buckle
UWX
- Underwriting Games: To Manage the Cycle Effectively, Focus on Behavior
- Soft Commercial Market Ahead: Prepare for Underwriter ‘Herd Behavior’
- Prepare for the Soft Market: Why You Need to Set Performance Metrics Now
- Viewpoint: Get Ready Now for the Soft Market (Because It’s Coming)
- Repricing Is Not Reunderwriting
Joseph Budzyn
OneBeacon Technology
Chris Burand
Burand & Associates
- The Competitive Advantage: Let’s Eradicate Incompetency
- The Competitive Advantage: On the Other Side of the Desk
- Burand’s State of P/C Insurance Industry Part 2: How to Pick Winners as More Carriers Consolidate or Waste Away
- Burand’s State of P/C Insurance Industry, Part 1: Agencies Facing Paradigm Shift
- Carrier Disintermediation of Agencies
Keri Calagna
Deloitte & Touche LLP
Matteo Carbone
IoT Insurance Observatory
- Allstate’s Telematics Strategy: Responding to Evolving Customer Needs
- Repeat, Repeat and Repeat Again: How The Hartford Embeds IoT Capabilities in Commercial Insurance Businesses
- Real-Time Data and Mitigation: How Tokio Marine Is Changing Risky Behaviors
- Nationwide Insurance: Using a Decade of Learnings to Create Next-Generation Telematics Solutions
- The Transformative Potential of Telematics Innovation: Personal Auto
John Carolin
UWX
- Underwriting Games: To Manage the Cycle Effectively, Focus on Behavior
- Soft Commercial Market Ahead: Prepare for Underwriter ‘Herd Behavior’
- Prepare for the Soft Market: Why You Need to Set Performance Metrics Now
- Viewpoint: Get Ready Now for the Soft Market (Because It’s Coming)
- Repricing Is Not Reunderwriting
Christina Carroll
McKenna Long & Aldridge
Brett Carter
The Jacobson Group
Terrence W. Cavanaugh
Erie Insurance
Bonnie Cavanaugh
- Does Your Leadership Style Fly?
- Fun at Work: Carriers Using Games to Build Teams, Spur Creativity
- Introverts in the Workplace: Are You Overlooking the Untapped Potential of Half Your Workforce?
- Carrier CEO Viewpoint: Seeing Through Customers’ Eyes Gives Leadership Vision
- It’s Less Lonely at the Top
Lou Centini
The Darden School
Prateek Chhabra
The Hanover Insurance Group
Delores Chichi
BakerHostetler
Dennis Chookaszian
University of Chicago Booth School of Business
Karen Clark
Karen Clark & Company
- Hard Reinsurance Market Fuels Innovation in Risk Transfer
- Hurricanes and COVID-19
- Managing a Pandemic: Are There Lessons From Catastrophe Modeling?
- How Insurers and Reinsurers Can Proactively Manage Weather-Related Claims
- Building Smarter Cat Models: Why They Need an Upgrade
Brian S. Cohen
Altamont Capital Partners
Judah Cohen
Atmospheric & Environmental Research Inc
Ed Combs
G Edward Combs Consulting, Fractal Analytics
Linda Conrad
Everest Group
Scott Corzine
FTI Consulting
- Becoming Cyber Resilient: A Seven-Step Guide for Insurers
- Preparing a Comprehensive Cyber Incident Response Plan
- Regulatory and Market Imperatives Place Cybersecurity High on Carrier Agendas
- Elements of a Properly Structured Business Continuity Plan
- Why Underwriters Should Require Business Continuity Plans From Insureds
Dax Craig
Pie Insurance
- Valen Summit Takeaway: Insurers Unsure of Who Their Customers Are
- Repairing the Tumultuous Commercial Auto Line of Insurance
- Does Analytics Mark the End of Underwriter Influence?
- What Happens in Math Class Impacts The Bottom Line; Addressing the STEM Skills Gap
- Fighting Workers Compensation Fraud With New Strategies
Ken Crerar
The Council of Insurance Agents & Brokers
Al Crook
Zurich North America
Abby Curnow-Chavez
The Trispective Group
Anjali Dharma-Wardana
Envelop Risk
Michael Dileo
Stonetrust Commercial Insurance Company
Lisa Doherty
Business Risk Partners
John F. Donohue
Arbella Insurance Group
Coface
- Asia-Pacific Offering Varied Growth Opportunities for Insurers
- South Africa: Key to a Continent
- In Spite Of Risks, Turkey Attracts Carriers
- Economic Indicators For Brazil (2010-2013)
- Focus On Brazil: Strong Economy, Looming Infrastructure Projects Present P/C Insurance Opportunities
Victor T. Ehre
Centre County Mutual Fire Insurance Company
John Elbl
AIR Worldwide
Randy Evans
McKenna Long & Aldridge
Michael Fitzgerald
SAS Institute, Inc.
- Organizing for Action: The Board of Directors in the AI-Powered Insurer
- Meet Your New Employee: Advanced AI
- Understanding Innovators: How to Motivate New Product Development and ‘Explosive Growth’
- How a Wisconsin Mutual Insurer Became a Model Innovator
- Small Biz Success Will Come From Human-Centered Design, Says Hartford Exec
Matt Foster
Duck Creek Technologies
Greg Frankowiak
Pinnacle Actuarial Resources
Martin J. Frappolli
The Institutes
Robert Gallagher
International Marine Underwriters
Prashanth Gangu
Oliver Wyman
Bill Gausewitz
Michelman & Robinson, LLP
Tomas Girnius
AIR Worldwide
Frank S. Goldstein
Goldstein Law Group
Rick Gorvett
Casualty Actuarial Society
Ashlee Grant
BakerHostetler
Walt Grassl
WaltGrassl.com
Adam Grossman
Praedicat
- 2B or Not 2B? That Was the Question for Aspartame
- D&O Underwriters May Be Worried About the Wrong Greenhouse Gas
- Endocrine Disruption Litigation Has Arrived
- 3M Belgian Settlement Signals Increased Risk of ‘Toxic Torts’ in Europe
- Pesticides: The New Pharma?
James Guszcza
Deloitte Consulting
Aaron Halpert
AMH Advisory
Erin Hamrick
Sterling James
- What’s Your Talent Doing During This COVID Crisis?
- APIW’s Woman of the Year: Career Reflections and a Challenge for Insurance Leaders
- Careers Reimagined: Is the Insurance Industry Ready for Our Second Act?
- The Uberization of Insurance and Pac-Man
- Do You Have the Vision to Innovate?
Nathan Harnetiaux
Kemper Corporate Services
Joseph S. Harrington
- Mastering the Peculiarities of Growing Specialty Lines Takes Time, Talent and Discipline
- Specialty Lines Gets Personal
- Seeking Profitable Connections Through Vehicle Telematics
- What Concerns Regulators About Data Analytics
- How Horace Mann Increased Customer Satisfaction Through Claims Segmentation
Connor Harrison
The Institutes
Sabrina Hart
Munich Re Specialty Insurance
Stuart Hayes
Towers Watson
Denise Heybrock
Aon Hewitt
Patrick Hirigoyen
The Hirigoyen Group
Emily Holbrook
Red Label Writing LLC
- The Importance of Product Development
- Brokers Can Be Catalysts for Specialty Products Innovation
- Creating a Culture for a Digital Age: A How-To Guide for P/C Insurers
- Women’s Web: How Women in the Industry Are Overcoming Obstacles to Build Their Network
- Executive Profile: How to Drive Change Within the Industry
J. Robert Hunter
Consumer Federation of America
- Opinion: Steps Regulators and Legislators Should Take To End Reverse Competition Abuses
- Opinion: Competition Driving Prices to Excessive Levels in Several Specialty Insurance Lines
- Proposed Regulator Consumer Alert on Title and Other Lines
- CFA’s Hunter Reacts in Actuarial Battle: Allstate’s Plan Is Price Optimization
- Price Optimization: A Dangerous Method?
Jahna Jacobson
- AI Being Used to Scam Small Business Owners, Says Nationwide Survey
- For Small Commercial Businesses, Insurance Satisfaction Is a Matter of Trust
- Unifying Voices Forum Brings Together Industry Groups to Discuss DEI
- 30% of Global Business Leaders Say Political Risk Is Their Biggest Threat
- Possibility of a Billion-Dollar Systemic Cyber Event ‘Is Real’
Tom Johansmeyer
ISO/Verisk Solutions
Adrian Jones
HSCM Ventures
- Assessing InsurTechs’ Greatest Value to the Industry: Talent
- Between an Ant and a Grasshopper, Lemonade’s Results ‘Most Improved’
- Can an InsurTech Startup Compete With Progressive and GEICO?
- Startups vs. Incumbents Revisited: Q32018
- ‘Root’ of the Problem: Why One InsurTech’s Loss Ratios Still Disappoint
Matthew Jones
Transverse Ventures
- So…Where Are We Now? VC Viewpoint on InsurTech Funding Trends
- InsurTech in the Public Markets: Lessons From the Rush That Put Them in Hot Water
- Glimmers of Hope in the Insurer Software Market
- VC Viewpoint: The Insurance Carrier Is Back in Fashion
- Solving the InsurTech Dilemma: Should I Stay an MGA or Become a Carrier?
Marc Jones
- Barbados Issues 1st Pandemic-Protected Bond, Which Also Covers Natural Disasters
- Global Supply Chain Woes Worsen, With Major Ports Facing Long Delays
- Climate Change Could Put 4% of Global GDP at Risk by 2050: S&P
- Experts Warn About Entry of ‘Big Tech’ Firms into Financial Services
- Climate Change Financial ‘Stress Tests’ Need Better Data and Modeling: Global Oversight Body
Matthew Josefowicz
Novarica
Daniel Kaiser
CUNA Mutual Group
Bill Keogh
Ultimate Risk Solutions
Kymberly Kochis
Sutherland Asbill & Brennan
Alex Korb
Verisk Analytics
Mark Kriss
Geofinancial Analytics
David Kudlinski
Charles Taylor
Tom Kussurelis
Arrowhead Programs
Joan Lamm-Tennant
Blue Marble Microinsurance
Andrea J. Lee
Thought Partners International
Matt Leonard
Oliver Wyman
Tyler Leverty
University of Wisconsin-Madison
Tom Libassi
Resolute Global Partners
Douglas M. Libby
Crum & Forster
David Loughran
Praedicat
- Why Insurers Should Develop Strategies for Estimating PFAS Loss Reserves
- Endocrine Disruption Litigation Has Arrived
- How Is Your Food Processed? An ‘Emerging Damage’ Risk
- What’s Next: Are Social Media Addiction Lawsuits Just the Beginning?
- Casualty Underwriting: The Original ESG
Joe Louwagie
Property Claim Services
James Lynch
Insurance Information Institute
Jim MacPhee
Liberty Mutual Insurance
Kathleen Mahieu
Aon Hewitt
Andrew N. Mais
- Insurance Commissioner’s Perspective: Innovation as a Driver for Change
- Moving From Good to Great Compliance: A Strategic Asset to Help Power Performance
- Your Brand Is Your Business—Protect It!
- Objects In Mirror May Be Closer Than They Appear
- Strategies for Coping With a Tsunami of Regulations
Joel Makhluf
Enservio
- When to Use Chatbots in Insurance
- Laying the Groundwork for an Innovative Culture
- Apple, Google, Facebook, Amazon Give Insurers Innovation Inspiration
- Build a Happy Insurance Workforce, Boost Customer Satisfaction With These 4 Steps
- Bridging the Expectation Gap Between Millennials and Baby Boomers
Randy Maniloff
White and Williams, LLP
Elizabeth Marazzo
OneBeacon Technology Insurance
Kirstin Marr
- How Geospatial Analytics Are Helping Workers Comp Insurers During COVID-19
- How Insurers Can Evolve Into Astute Data Consumers
- Why Insurers Struggle to Turn Data Into Actionable Intelligence for Strategy Moves
- How to Choose Third-Party Data With Predictive Power to Boost Your Results
- Carrier Predictive Analytics Initiatives: Telling a Clear Story to Agents
Jesse Mauser
Atlas General Insurance Services
Liam McGrath
Willis Towers Watson
Jessica McGregor
J.D. Power
- Usage-Based Insurance Provides Strong Benefits to Insurers, But Consumer Adoption Remains Low
- New Business Goes to Auto Insurers With Strong Underwriting Results: J.D. Power Study
- Insurer Profitability and Customer Satisfaction: Reaching the Right Balance
- Cyber Risk and the Threat of the Unknown
- UBI Increases Auto Insurance Customer Satisfaction: J.D. Power Study
Shanna McIntyre
Delos Insurance
Jon McNeill
Enservio
- Harnessing the Mobile Revolution to Meet High Customer Expectations
- How to Embed a Culture of Innovation
- Meeting the Challenges of Self-Service Insurance
- How Insurers Can Wield Social Media to Attract Millennial Customers
- Making Renters Insurance Something Millennials Can Tweet About
Aaron Michel
AIR Worldwide
Erwann Michel-Kerjan
McKinsey & Company
Michael D. Miller
Scottsdale Insurance Company
Howard Mills
Deloitte LLP
- More Regulatory Uncertainty: Coping With Brexit
- What’s in a Name? The Importance of Reputation Management
- Objects In Mirror May Be Closer Than They Appear
- Strategies for Coping With a Tsunami of Regulations
- Questions P/C Carrier Boards Should Consider
José Miranda
Tokio Millennium Re
Alicia Morris
The Jacobson Group
Tim Morris
Hanover Stone Solutions
John F. Mullen
Nelson Brown & Co.
Sri Nagarajan
- What’s Next for Lemonade, Root and Metromile?
- A Quarantine Dispatch on Metromile, Lemonade and Root’s Financials
- Lemonade, Root and Metromile: Can David Challenge Goliath With No Sling?
- Root and Lemonade: Real Unicorns or Ponies in Halloween Costumes?
- Are You Tapping the Positive Innovation Energy in Your Company?
George Neale
Selective Insurance Group
Michael R. Nelson
Sutherland Asbill & Brennan
Mary Newgard
Capstone Search Group
- Viral Work Trends Insurers Will See More in 2025
- 10 Ideas to Keep Recruiting Activity High When Hiring Slows Down
- Could Your Company’s Recruitment Practices Pose a Liability Risk?
- Process Improvement Is the Secret to Recruiting Success
- Key Attributes to Help You Choose an Insurance Recruiter
Graeme Newman
CFC Underwriting
- Opinion: Traditional Insurers Must Embrace Cyber Physical Risk
- Tech and Medical Device Convergence Exposes New World of Risks
- Instagram, Crowdsourcing and the New Risks of Emerging Technology
- The New Age Of Technology: 3-D Printing
- CEOs & Social Media: A Matter Of Trust
Matt Norcia
StrongArm Technologies
Chris O'Kane
Aspen Insurance Holdings Limited
Mehmet Ogut
Deloitte Consulting
Jennifer Overhulse
St. Nick Media Services
Scott G. Paris
Nelson Brown & Co.
Rick Parks
Rick Parks Consulting
Denise Pavlov
Topa Insurance Group
Angela Peacock
PDT Global
- Give Up the Ghost: Practice Puts Candidate Mental Health, Carrier Reputations at Risk
- ‘Bring Your Whole Self to Work’: How Insurance Leaders Can Realize the Promise
- Post-Merger Strategies: How to Get the Best of Both Worlds
- Doomed to Fail: Workplace Diversity Without Inclusion
- Why the Insurance Industry Can’t Risk Downplaying Inclusion
Frank Petersmark
Tabula Rasa Consulting, LLC
- Building an Effective IT Strategy
- If You Don’t Have a CIO on Your Board, You’re in Trouble (and You May Not Even Know It)
- The Evolution of the CIO: More Opportunities Ahead
- What CIOs Should be Telling Carrier Board Members About Tech Risks
- Why Company Culture Matters to CIOs
Joseph L. Petrelli
Demotech
- A Boardroom Guide to NAIC’s ORSA
- Underreserving, Balance Sheet Fundamentals Taking a Back Seat in Rating Agency Analyses
- Demotech Reserve Study Disclaimers
- ‘Industry’ Loss Reserve Studies Not Meaningful: Demotech Analysis
- Demotech U.S. Company Classification System
Jon Picoult
Watermark Consulting
- A Customer-Centric Culture Starts With One Essential Principle
- How Insurers Can Build Trust Through Customer Advocacy
- Business Interrupted: Why Insurers Are on the Hook for COVID-19
- Say ‘No’ to Shiny Objects
- The Great Insurance Debate: Who Owns the Customer—Agent or Carrier?
Corey Pinkham
The Jacobson Group
Dan Pitcher
Cognizant Technology Solutions
Nat Pope
Illinois State University
Mark Pratt
Associated Press
Brian Quinn
McKinsey & Company
Ari Rabinovitch
Reuters
- Israel to Provide $6B War Insurance Cover for Israeli Airlines
- Moody’s, Israel’s Team8 Link Up to Create Global Cyber Risk Assessment Standard for Businesses
- World’s Biggest Beer Brewer Opens Israeli Cybersecurity Unit to Help Counter Attacks
- Teva Settles Oklahoma Opioid Marketing Claims Before Trial for $85 Million
- Hackers Targeting $330B Space Economy
Barry Rabkin
- How Long Will Your Moat Protect You? Understanding Business Models and Moat Mortality
- IoT 101: What Insurance Carriers Should Know
- The Missing Link in Your Product Development DNA
- Amazon and Netflix: Role Models for Insurers? Really?
- Claims Management Video Solutions: An Interlude of Immediacy
Jason Ralph
McKinsey & Company
Anand Rao
PwC
- Using Behavioral Economics to Improve P/C Insurance Outcomes
- Four Types of Artificial Intelligence: How to Decide Which One to Apply to Commercial Insurance Decisions
- Man and Machine: The Future of Insurance Work and Workforce
- Artificial Intelligence in Commercial Insurance
- Artificial Intelligence in Personal Insurance: ChatBot Agents, RPA ‘No Shoring’ AdminBots and More
Shane A. Riedman
Verisk
- Effective Fraud Detection: Leveraging Data at Scale
- Stay Ahead of Digital Media Fraudsters with Smarter Claims Tools
- A Tech Bridge for the Talent Gap in Insurance Claim Fraud Detection
- Challenges in Insurance Claim Fraud Management
- Viewpoint: Detecting Digital Deception in Claim Photos
Ema Roloff
Roloff Consulting
Max Rudolph
Hanover Stone Solutions
Guy A. Russ
Church Mutual Insurance Company, S.I.
Heather Salg
Messner Reeves LLP
David Sampson
APCIA
- Viewpoint: As Insurance Losses Outpace Premiums, State Regulators Play a Critical Role
- Executive Viewpoint: Reason Over Rhetoric
- Viewpoint: Why Activists Should Rethink Hard Insurance Exits From Fossil Fuel Underwriting
- Opinion: Consumers Pay the Price as Regulatory Interference Drives Property Insurance Market Instability
- Opinion: Insurers Already Protect Privacy Interests; Legislation Unneeded
Jim Sams
Claims Journal
- 2023 Class Action Counts Dip; Settlements Still Cost Billions
- ‘Concerning Trend’ in Auto Theft Rates Pressuring Insurers
- ‘Litigation Harvesting’: The Rise and Fall of McClenny Moseley
- Details of Calif. Wildfire Plan Sketchy, but a Useful Marketing Tool for Data Vendors
- Bad-Faith Payouts Are Penalties, Not Insurance Benefits, Florida Supreme Court Says
Brian C. Schneider
Fitch
- Reinsurers Reach Peak Performance as Market Stabilizes; M&A on Hold
- Reinsurance Market Soft in 2025? Hard Market Party Still On for Now
- Property Catastrophe Reinsurance Entering a True Hard Market
- Disciplined Exposure Management Helps Reinsurers Absorb 2017 Catastrophes: Fitch
- Reinsurance M&A Intensifies in Competitive Market Environment
Marcel Schwantes
From Boss to Leader
- Avoid Employee Turnover by Asking 5 Simple Questions
- ‘Trust Falls’ Don’t Work: Understanding the Real Building Blocks of Corporate Culture
- Leader-Leader vs. Leader-Follower Cultures: How Great Leaders Share Leadership
- How Great Leaders Lead
- How Great Leaders Build Community
Sim Segal
SimErgy Consulting
Brandon Semilof
StoneCastle Cash Management, LLC
Ruth Sencio
ReSource Pro
Jerry Shafran
Compliance Assurance Corp.
Lee Shavel
Verisk
Maryanne Sherman
Sherman Think Tank
- 2nd Act: From Rear Admiral, U.S. Navy to Director of Insurance Operations
- 2nd Act: From Commercial Airline Pilot to AXA XL’s Head of Aerospace Claims
- 2nd Act: U.S. Air Force Cyber Operations Officer to CEO Cyber MGA
- Building a Specialty Carrier: Does Culture Beat Strategy, or Is Culture Strategy?
- It Takes a Leap of Faith, Says InsurTech Founder