Leadership & Strategy
Levers and Guardrails: How Growth Is Being Built at Hippo
At Hippo, growth is no longer about writing more of the same business. It is about shifting with market conditions and using artificial intelligence to make operations more efficient. Speaking with ...
How Insurers Can Gain the Most Value From Their AI Investments: Accenture
Insurers will help maximize their return on AI investments by adopting an enterprise-wide strategy, rather than just focusing on select and segmented areas, which splits the ownership and investment, ...
The Impact of Claims Experiences on Trust
There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the Fairer Finance Spring 2026 Trust in Insurance Index. It wasn't the ...
Prioritizing Support for Job Seekers to Improve Recruiting Success
Technology advancements have brought a lot of positive things to the job search process, but it comes with the loss of personalization--something that is crucial to recruitment. One way you can avoid ...
Why Organic Mentorship Is Insurance’s Best Retention Tool
There are an estimated 1.4 million insurance professionals aged 55 or older, which translates to a 6-to-1 ratio of retirement-eligible veterans to young entrants. This means that hiring new talent ...
Resolve, Triage, and Enrich: What Makes the First Mile of Intake Work
Insurance teams are continuously trying to reduce friction at intake. Prefill and enrichment are workhorses in that effort. Prefill populates fields, standardizes entries, and removes busywork that ...
Building Trusted Insurance Brands: How Nationwide Delivers Tangible Value to Customers
It's something Martha Stewart has been "hinting" about since late July—a destination for homeowners that combines maintenance and warranty protection reminders, and maybe insurance information, all ...
Why Automation-First AI Falls Short in Specialty Lines
A system can identify every limit, exclusion and endorsement in a policy and still get the coverage analysis wrong. It may read every page yet miss how an endorsement changes the coverage grant, ...