Leadership & Strategy
Why Consistency Beats Creativity in Insurance Marketing
Have you ever walked into an insurance conference and realized you already know who half the exhibitors are? Not because you've done business with them or met their team, but because you've seen ...
Reframing Like a Fox: How Insurance Leaders Can Catch Strategic Drift Before It Compounds
We had little time to perform a strategic review of our client's innovation lab. The analysis was part of a broader enterprise strategy program, and I needed to work with the lab's leadership team to ...
How to Reframe It Like a Fox
The pattern of adopting incremental changes that steer a business from its original strategy is clear in hindsight. But as anyone who has run a business understands, it's difficult to establish this ...
Farmers Making It Easier for Consumers to Understand Insurance
Farmers Insurance has launched a new initiative designed to make insurance easier to understand and more transparent for consumers. Farmers said the enterprise-wide effort reflects its continuing ...
Four Insurers Join Ward’s Annual Top 50 P/C Ranking for 2026
Property/casualty insurers have started to broadcast the fact that they earned spots on Ward's list of 50 top-performing insurance companies for 2026, but only one was named for 36 straight ...
Sompo Acquiring Workers Comp Writer Service Insurance Companies
Sompo International Holdings Ltd. announced a definitive agreement for one of Sompo's U.S. subsidiaries to acquire Service Insurance Companies, a U.S. workers compensation insurance specialist. ...
How We Did It: How a 150-Year-Old Mutual Transformed Culture to Drive AI
Chubb made headlines in December 2025 when it announced a 20% headcount reduction tied to AI automation. Around the same time, the CEO of a regional mutual carrier in Indiana made the opposite bet. ...
USAA Not Done With Dividends: Florida Reforms Prompt $0.5B Payout
When USAA announced nearly $4 billion in policyholder dividends in December last year, the military insurer cited its financial discipline and the proactive steps of members to prevent losses among ...