Leadership & Strategy
For Carriers, AI Can Now Mean Hyper-Personalized Customer Service, Leaders Say
The future of property/casualty insurance is here and it looks a lot like … a devoted personal assistant for the policyholder, one that moves at lightning speed and never complains or takes a day ...
Executive Viewpoint: One AI Won’t Save You
The property/casualty insurance industry has made artificial intelligence a top strategic priority for three consecutive years. It has invested accordingly. And it has, by most objective measures, ...
The Big Dog Is Off the Tech Porch: State Farm as ‘Next Gen Good Neighbor’
You'd have to roll back the calendar a few decades to find a time when competitive moves by the nation's biggest auto and home insurer were described with the phrase, "The big dog is off the porch." ...
‘Designed To Last’: American Family Launches Reality Competition Series on Hulu
American Family Insurance has launched a branded reality competition series, "Designed To Last," a first-of-its-kind show that reimagines how to think about protecting homes and families against ...
Details TBD: Berkshire’s Jain, Abel Describe Tokio Marine Strategic Pact
Some details of a long-sought-after partnership with Tokio Marine aren't precisely defined, instead relying on the good faith dealings and reputation of the Japanese insurance giant, Berkshire ...
Independent Agents Can Get Appointed to Sell Root Auto Insurance in One Day
Although InsurTech Root has talked more about embedded partners than agents in the years since announcing it would add an independent agency distribution channel, the car insurer has been working to ...
Executive View: AI Strategy in Insurance Requires Plug-and-Play Operating Model
The insurance industry is entering a phase of artificial intelligence (AI) adoption where the primary constraint is no longer capability. Most core use cases, including submission intake, ...
Marsh Aims to Be ‘AI Winner’ by Focusing on Gains in Growth, Productivity, Efficiency
Marsh aims to be an "AI winner" through growth, productivity and efficiency gains, according to John Doyle, president and CEO of the broker and risk adviser. "[W]e see AI as a powerful accelerator ...