Leadership & Strategy
MISSION: Insurers May Be Missing Opportunities for AI Innovation
The rapid spread of AI tools raises the possibility that useful ideas are being developed in isolated departments of an organization, according to Jim Dwane, CEO of program administrator MISSION. He ...
Xceedance Says for Insurers, AI Advantage Is in Orchestration
Insurers weighing their next investment in artificial intelligence may be asking the wrong question. Rather than giving in to their fear of missing out with AI and deploying it rapidly, insurers ...
In North America, the World Cup is in full swing. With it, we can draw lessons from AI and contextual...
Viewpoint: Solving the Insurance eDiscovery Challenge
Many insurance companies take too narrow an approach to eDiscovery by viewing it as a cost to minimize. This is understandable, because decision-makers are caught in a bind between stagnant budgets ...
Why Carrier AI Rollouts Stall: Three Types of Resistance Executives Should Treat Differently
Carrier executives can spend heavily on AI and still misdiagnose why adoption stalls. When a pilot works technically but employees use it inconsistently, hide their use or reject its output, leaders ...
Generali to Cut 9% of Workforce in Germany, Streamline Structure
Assicurazioni Generali SpA plans to reduce around 9% of its workforce in Germany and downsize locations as part of a simplification effort in the European country. Generali plans to set up five ...
Delegation Without Abdication: A Division of Labor for Human-AI Decisions in Insurance
There's a fine line between a leader's ambition and an unacceptable level of risk. My experience with a complex claims team put a spotlight on this tension, and it serves as a good example of an ...
Viewpoint: Insurers Are Automating the Front Office While Ignoring the Function That Determines Trust
If you listen to how insurance leaders talk about AI, you will think underwriting is the center of the universe. Risk scoring. Pricing precision. Portfolio optimization. These are important, ...
Levers and Guardrails: How Growth Is Being Built at Hippo
At Hippo, growth is no longer about writing more of the same business. It is about shifting with market conditions and using artificial intelligence to make operations more efficient. Speaking with ...