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The $400,000 Chief of Staff Is the CEO’s Secret Weapon in the AI Age
A growing number of corporate leaders, buckling under the stress and uncertainty of the AI age, are looking for a very human solution: A chief of staff. Postings for the job more than doubled last ...
Let’s Talk About Insurance Distribution Before ChatGPT Disrupts It
I am sorry for the innovation cheerleaders and the black-swan hunters who have flooded my LinkedIn feed with predictions—and outright celebrations—of the incoming extinction of human agents and ...
Ranking: Who Are the Insurance Industry’s AI Talent, Maturity Leaders?
One out of every 50 employees working at a group of 30 large insurers is an AI specialist, according to an analysis published by a benchmarking firm, which ranks Allianz, AXA and Chubb as AI talent ...
AI Pushes Underwriting Beyond Risk Selection to Prevention
Artificial intelligence may touch nearly every function of property and casualty insurance, but insurance executives say the technology's greatest value so far is in changing how underwriters ...
Travelers Builds Insurance-Specific LLM
The Travelers Companies, Inc. announced this week that engineers and data scientists have developed TravelersLLM, a proprietary large language model tailored to its property/casualty business. ...
Deep Dive: Understanding Data Center Perils
An eastward shift in tornado alley is coinciding with the buildout of data centers in places like Northern Virginia, Texas, Illinois and Georgia, risk experts revealed during a recent reinsurance ...
Soft P/C Market May Be Shallower Than Previous Cycles: Swiss Re
Global insurance premium growth is expected to slow sharply this year due to geopolitical uncertainty, supply chain disruption and continued inflation, according to Swiss Re Institute's latest sigma ...
Four Insurers Join Ward’s Annual Top 50 P/C Ranking for 2026
Property/casualty insurers have started to broadcast the fact that they earned spots on Ward's list of 50 top-performing insurance companies for 2026, but only one was named for 36 straight ...
Two Trailers Containing $1.3M in Stolen Copper Wire Recovered in Illinois
The Cook County Sheriff's Police Organized Retail Crime Unit recently reported on X that two stolen trailers containing more than $1.3 million in copper wire were recovered. Last month, investigators ...
Agent-Carrier Relationships Improving, Survey Shows
Maybe it's the result of a softer market. Or maybe deliberate carrier investments in agency relationships are paying off. First Connect Chief Executive Officer Aviad Pinkovezky tossed out the two ...
How We Did It: How a 150-Year-Old Mutual Transformed Culture to Drive AI
Chubb made headlines in December 2025 when it announced a 20% headcount reduction tied to AI automation. Around the same time, the CEO of a regional mutual carrier in Indiana made the opposite bet. ...
Liberty Mutual Introduces Its Newest Brand Character: Liberty Biberty
Liberty Mutual Insurance has introduced its first new brand character in eight years: Liberty Biberty, the embodiment of the warm, fuzzy feeling you get when you have great coverage at a great ...
Wendy’s, Chipotle Not Affected by Cyclosporiasis Outbreak
Wendy's and Chipotle Mexican Grill said on Friday that their restaurants were not hit by a cyclosporiasis outbreak linked to shredded iceberg lettuce served at some Taco Bell outlets. The burger ...
Changes in Policy Language, Provisions Suppressing Claim Volume: Report
U.S. claim volume fell 8.9% from last year, with total claims dipping 13.1% below the five-year average, despite several large catastrophe events, a new report shows. What's driving the trends isn't ...
Viewpoint: Boom in Hyperscale Data Centers Puts Insurers to the Test
Hyperscale data center campuses represent the latest growth opportunity for global insurers and reinsurers. Annual investment in these specialized facilities will likely surpass $300 billion by 2027, ...
Default Speed Limit in Iowa Changes from 55 to 60MPH
The default speed limit in the state of Iowa changed from 55 to 60 miles per hour on any road not already under a speed limit requirement effective July 1, 2026, according to information provided by ...
Dealer Installed Anti-Theft System Puts More Than 2M Vehicles in California at Higher Theft Risk
Computer scientists at the University of California, San Diego, uncovered a higher risk of theft in cars with dealer-installed anti-theft systems in Southern California since 2017. More than 2 ...
Most American Workers Are Checked Out, and Like ‘The Office,’ Their Bosses Are the Last to Know
Michael Scott, the hapless regional manager at the center of the American version of "The Office" played by Steve Carell, believed he was the world's best boss. He even had the mug to prove ...
The Price of Loyalty: How Higher Premiums Are Reshaping Carrier Retention
The homeowners insurance industry has stuck pretty closely to the status quo when it comes to customer relationships for decades now. That's because many policyholders have remained with the same ...
Reframing Like a Fox: How Insurance Leaders Can Catch Strategic Drift Before It Compounds
We had little time to perform a strategic review of our client's innovation lab. The analysis was part of a broader enterprise strategy program, and I needed to work with the lab's leadership team to ...
Progressive Is Biggest Auto Insurer, Surpassing State Farm: S&P GMI
The numbers aren't all in, but it looks like Progressive is now the biggest private passenger auto insurer, based on an analysis from S&P Global Market Intelligence that shows Progressive ...
Farmers Making It Easier for Consumers to Understand Insurance
Farmers Insurance has launched a new initiative designed to make insurance easier to understand and more transparent for consumers. Farmers said the enterprise-wide effort reflects its continuing ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
What Happens to Property Pricing in ’27, Insurance, Reinsurance Execs Ask
Insurance and reinsurance executives speaking at a recent industry conference said there were few surprises during midyear 2026 reinsurance renewals—with past overreactions on price hikes ...
The 24-Hour Window: The Race to Keep Claims Out of Litigation
In insurance, the first 24 hours after a claim is filed are often the most important. It is the carrier's best opportunity to make a strong first impression, establish trust and help policyholders ...
The Hanover Announces CEO Succession Plan; Roche to Retire at End of 2026
The Hanover Insurance Group announced that John C. Roche, president and chief executive officer, plans to retire on December 31, 2026, following a distinguished 40-year career in the insurance ...
Why Consistency Beats Creativity in Insurance Marketing
Have you ever walked into an insurance conference and realized you already know who half the exhibitors are? Not because you've done business with them or met their team, but because you've seen ...
Mapfre to Acquire Safety Insurance in $1.5B in Cash Deal
Safety Insurance Group Inc,, a property/casualty insurer in Massachusetts and New England, has agreed to be acquired by Spain's Mapfre S.A. in an all-cash transaction valued at approximately $1.54 ...
NY AG Suing 3M, Other Chemical Companies Over PFAS Pollution
New York Attorney General Letitia James on Thursday, July 9 sued some of the nation's largest chemical and agricultural companies — 3M Company, EIDP Inc., The Chemours Company Inc., Corteva Inc., ...
Executives on the Move at AIG, HDI, Everest Group and The Andover Cos.
American International Group (AIG) announced that Nancy Bewlay has been named executive vice president, global chief underwriting officer, effective September 8, 2026. Bewlay will report to Eric ...
Home Trend Report: Severity Reaches All-Time High, Frequency Declines
All Peril severity reached an all-time high in 2025, rising 25.9% from a year earlier, a new report on home insurance trends shows. LexisNexis Risk Solutions released its 2026 U.S. Home Trends ...
Insurer Interest in AI Exclusions Growing as Risk Becomes Omnipresent
It's no surprise given the penetration of artificial intelligence into lives and businesses that it appears insurers are gearing up to exclude AI risk in some of their commercial liability policies. ...
U.S. P/C Industry Books Best Result in a Decade, but Not All Lines Enjoy Success
The U.S. property/casualty industry posted its best underwriting profit and combined ratio in a decade in 2025, building upon the $1 trillion of total direct premiums written logged the prior year ...
Raised on Breaches, Digital Natives Think Differently About Cyber Risk
The spring 2026 cyber incident affecting the Canvas Learning Management System couldn't have occurred at a worse time. As the end of the U.S. school year approached, students and educators suddenly ...
Beyond the Weather News Bulletins: How Insurers Can Improve NatCat Responses
When a wildfire, hurricane, tornado or flood is unfolding, the news media plays a critical role in alerting local populations. But in the decade my colleagues and I have spent working through these ...
USAA Not Done With Dividends: Florida Reforms Prompt $0.5B Payout
When USAA announced nearly $4 billion in policyholder dividends in December last year, the military insurer cited its financial discipline and the proactive steps of members to prevent losses among ...
Duck Creek Acquires Send, Creating Agentic Underwriting-to-Core Platform
Duck Creek Technologies announced it has acquired Send Technology Solutions, an AI-native underwriting orchestration engine serving commercial, specialty and complex risk markets. Duck Creek said the ...
The Readiness Is All: New AIG CEO Andersen Talks Industry Relevance
Eric Andersen doesn't have any more insight into what the next five years will look like than his peers, but the message he delivered to them about the industry's role in a changing world is clear: ...
The Impact of Subsidization on Commercial Auto Telematics Programs
For quite some time now, commercial auto carriers have debated the notion that there is an inverse relationship between the subsidization of telematics program costs and program performance. The idea ...
Solving the Right Problem: Customer Experience Starts With People
InsurTech has helped the insurance industry move forward in its race toward innovation, but industry leaders are cautioning insurers not to let excitement around new technology get ahead of them. "As ...
Secondary Perils Responsible for Virtually All 2025 Nat-Cat Insured Losses in North America: Swiss Re
Wildfires and severe convective storms dominated North America's natural catastrophe losses last year, according to a recent report from Swiss Re Institute. In the absence of a major U.S. hurricane ...
Insurance AI: What You Won’t Read in the Press Releases
I just got back from one of the largest insurance technology gatherings in the United States. Six thousand people. Two days. More AI pitches than I could count. Here is what I actually took from ...
Study Finds Long-Term Substance Use Among Workers Rising
Nearly one in five workers in the general U.S. workforce, 19.1%, tested positive for drug use based on hair specimen analysis collected in 2025, an increase of nearly 46% compared to 13.1% in 2021, ...
Waymo Driverless Cars Crash Less Than Human Drivers: IIHS Study
A new study shows that Waymo driverless cars are involved in fewer crashes than human drivers, but the federal system monitoring automated vehicles needs improvement, according to the Insurance ...
Two for One
The line between traditional indemnity insurance and parametric solutions is fading. Although carriers have offered both for decades, operational silos kept them separate: indemnity relied on ...
Your Greatest Competitive Advantage Isn’t Technology—It’s Leaders
The insurance industry has never lacked for complexity. Markets harden and soften. Catastrophes reshape risk models overnight. Regulatory demands evolve. Technology races ahead. Artificial ...
Global Commercial Insurance Rates Keep Falling; Down 8 Quarters in a Row
Global commercial insurance rates dropped by 6%, on average, in the second quarter of 2026, following a 5% decline in Q1 2026, according to Marsh's latest Global Insurance Market Index (GIMI). ...
Executives on the Move at AXA XL, Chesapeake, AIG, Aon
AXA XL appointed Matt Rodliff as chief claims officer, Americas, effective July 13. Rodliff succeeds Jim DiVirgilio, who has announced his retirement effective at the end of July. DiVirgilio served ...
Sompo Acquiring Workers Comp Writer Service Insurance Companies
Sompo International Holdings Ltd. announced a definitive agreement for one of Sompo's U.S. subsidiaries to acquire Service Insurance Companies, a U.S. workers compensation insurance specialist. ...