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Second-Quarter 2018 Financial Details for Lemonade, Root and Metromile
Does Lemonade have shlimazels for customers? Is slower second-quarter growth at Root an indicator that the carrier is deliberately focusing on profitability? Do Ajit Jain and Rob Berkley know ...
‘He’s Gaining on Us?’ An ‘Inconceivable’ Quarter of InsurTech Carrier Financials
As we worked on pulling together this third installment of our review of U.S. InsurTech startup financials, we were reminded of the scene from "The Princess Bride" in which a masked man in black ...
Two Major Actuarial Societies – CAS and SOA – Will Explore a Merger
The Casualty Actuarial Society and the Society of Actuaries plan to explore a merger. Presidents of both societies announced that the CAS and SOA boards had agreed to pursue combining, with the idea ...
High Customer Satisfaction Leads to New Challenges for Insurers
Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...
P/C Insurers See Trump Tariffs Spiking Costs for Auto and Home Coverage
As U.S. President Donald Trump's administration continues to slap tariffs onto all kinds of consumer products, property/casualty insurers are increasingly concerned how some of these actions will ...
Google Invests in Applied Systems, a Maker of Cloud-Based Software for Independent Agencies
Google's investment arm has purchased a minority stake in Applied Systems, an Illinois-based global provider of insurance technology and cloud-based software for independent agencies. Google has ...
Millennial Customers Open to Leaving Carriers for Upstart Insurance Rivals: Bain & Company
Traditional carriers have a big problem on their hands in terms of keeping millennial customers from switching to upstart rivals. A large majority of millennials are open to switching to upstarts ...
Who’s Next? The Value of MGAs vs. Carriers
With Next Insurance making a decision convert from a digital managing general agency for small and medium-sized businesses to a licensed insurance carrier in May, there isn't much to report from the ...
Marsh & McLennan Will Grab JLT for $5.7B; Deal Boosts Consulting Capacity
Marsh & McLennan Inc. agreed to buy Jardine Lloyd Thompson for about 4.3 billion pounds ($5.7 billion) to expand its global offering of reinsurance and consulting services, adding to the frenetic ...
Are You Tapping the Positive Innovation Energy in Your Company?
The insurance industry is facing seismic and unprecedented shifts on multiple dimensions. From increasing client expectations to new emerging risks, from the emergence of robo-underwriters to the ...
Emerging Risks: What’s the Next Asbestos?
Asbestos to date has triggered losses of $100 billion for the insurance industry—and the losses are expected to mount. In short, it is the most expensive lesson learned for the industry in decades. ...
Travelers, Amazon to Sell Smart Home Kits, Promote Insurance Info to Clients
The Travelers Companies Inc. is teaming up with Amazon to offer smart home kits and insurance/risk management information through a digital storefront: Amazon.com/Travelers. The property/casualty ...
Congratulations! You’re Innovating In A Highly Regulated Industry
What's in a name? A recent startup proclaims:"[Company name] Insurance is a [line of business] insurance company that provides [line of business] coverage to small ...
Nationwide, Nexar Report Telematics Success On Commercial Auto Pilot
One of Nationwide's commercial insurance policyholders is realizing the benefits of venture-capital investment that the insurer made in a telematics startup and a pilot program that is reducing risky ...
How to Stay Ahead of Emerging Risks: Q&A With Kelly Lyles
Kelly Lyles is Chief Executive Client and Country Management at XL Catlin (now AXA XL), with responsibility for managing XL Catlin's insurance presence around the world. Her role includes leading ...
Note to Insurers: Put Down Your Spreadsheets
This is the fourth in a series of articles by Valen Analytics looking at the hurdles that insurers must overcome to effectively implement and gain value from data analytics programs. Every tool has ...
Is the Reinsurance Cycle Dead or Just Dormant?
Many reinsurance executives have been left scratching their heads in surprise after last year's natural catastrophes, which cost a whopping $100 billion but ended up having very little impact on ...
Executives On The Move at AXIS, BHSI and The Hanover
AXIS Capital Holdings appointed a new leader of divisions that handle business in Ireland. Berkshire Hathaway Specialty Company expanded its leadership team in Dubai with a number of executive and ...
Bigger and Redder: A Look at Q1 ’18 for Lemonade, Other InsurTech Carriers
The three independent U.S. InsurTech startups whose 2017 full-year results we profiled in April continue to grow rapidly in early 2018. But so far that has meant more red ink. Results that are bigger ...
Growth vs. Accumulation Disaster: Cyber Reinsurers Mull Both Sides
Cyber insurance is a market with enormous growth potential – but one that also has the potential to become a costly, worldwide event in a matter of seconds. Unlike natural catastrophes, cyber isn't ...
Small Businesses ‘Frustrated’ With Commercial Insurance Purchase Process: Accenture
Small commercial insurers aren't giving their client base what they want – a simple and easy purchase experience. Whether online or through an agent, business owners are left confused, frustrated ...
The P/C Insurance Industry’s #MeToo Moments: Part 1 of a Series
Countless women have faced sexual harassment in the workplace over generations. The scope of the problem gained significant attention in the last year with the #MeToo movement, which itself has led ...
InsurTech Needs to Go Full Stack on Policy Management Systems
InsurTech—the marriage of insurance and technology—suggests two giants aligning together to create a solution greater than the sum of its parts. Highly regulated, slow moving and tied to ...
Executives On the Move at Chubb, AXA XL and Cooper Levenson
Chubb named a new head of North American Property Claims, as the old one plans a retirement at the end of 2018. AXA XL named a new key executive in the wake of AXA's acquisition of XL Group. A ...
AIG Will Snatch Up Pennsylvania-Based Insurance Broker
American International Group Inc said on Friday the insurer will acquire Glatfelter Insurance Group, a York, Pennsylvania-based insurance broker. Privately owned Glatfelter provides services for ...
The Hidden Truth About MoviePass
MoviePass. Consumers love it; consumers hate it. Savior of the movie theater; destroyer of the movie theater. It's one of the most hotly debated companies of the past five years, particularly as ...
Give Your Employees Compassion, and Their Best Work Will Come
Want the best results out of your employees? Then be nice to them. New research from Binghamton University, State University at New York finds that showing compassion to employees almost always pays ...
Clearcover Email Marketing Account Hacked, Used to Send ‘Hateful and Obscene’ Emails
A Clearcover email marketing account was hacked early Monday, exposing an undetermined number of client email addresses to "hateful and obscene" messages, the data-driven auto InsurTech startup ...
Hiring Ex-Convicts Could Be a Good Company Investment
Executives looking to hire new talent might want to consider ex-convicts who are now on the hunt for jobs. Researchers from the Kellogg School of Management at Northwestern University looked at ...
The Latest Launches From Nationwide, Starr Insurance and Hippo
Nationwide will debut an online insurance platform targeted toward businesses with fewer than five employees. Starr Insurance Companies said it is launching a construction-related insurance policy ...
Q1 Loss Ratios Unsustainably High for InsurTech Carriers Root and Metromile
Considering differences in "share of voice" commanded by InsurTechs Lemonade and Root, a surprise of first-quarter 2018 is the fact that the Columbus, Ohio-based Root has squeezed past Lemonade in ...
Fitbit Needed: John Hancock Moving Fully to Interactive Life Insurance Dependent on Devices
John Hancock, one of the oldest and largest North American life insurers, will stop underwriting traditional life insurance and instead sell only interactive policies that track fitness and health ...
InsurTech Next Insurance Transforms From Digital Agency to Carrier
Next Insurance debuted in 2016 as a digital insurance agency for small to medium-size businesses. Today, the California startup officially announces its new status as a licensed insurance carrier, ...
Direct Distribution, Car Technology Advances Transforming Personal Auto Insurance
Technological advances in personal auto insurance distribution and vehicle safety are helping to drive significant transformation of the sector over the coming months and years, Conning said in a new ...
Prejudice and Pride on the Road to the C-Suite: The Story of XL Catlin’s CDO
Math has been the one constant in Henna Karna's life. The chief data officer of XL Catlin today heads up the data and digital transformation team at the global property/casualty insurer and ...
Wasted Opportunity for Reinsurers?
There is a recurring observation that Adrian Jones and Matteo Carbone have included in all of the articles about financial results they have written this year: Reinsurers are paying much of the ...
Bosses Should Consider Nuance When Marketing Leadership Development Classes
Nuance may be key in motivating employees to join leadership programs. It's not enough to just dangle the possibility of such an incentive before their eyes. Researchers from Singapore came to that ...
Problems With National Flood Insurance Program Laid Bare by Hurricane Florence
When Hurricane Florence reached Belhaven, North Carolina, last weekend, the flooding that followed was unlike anything Ricky Credle, the mayor of the tiny coastal town had ever experienced. "I've ...
What Insurance Has In Common With Ice Cream, Autos and Mass Transit
Because an ice cream store in my hometown does not have a seating area, patrons gather in the parking lot after making their purchases. As families, sports teams and young couples spoon ice cream ...
Political Risk on the Rise: Risk Management in the Age of Artificial Intelligence
While the work of risk management has changed dramatically over the past decade, plan for the pace of change to get more and more frenetic as artificial intelligence takes hold in the operations of ...
Small Biz Customers Rank Nationwide As Top Insurer; Travelers, Hartford Lag
Nationwide Insurance came up on top of J.D. Power's 2018 customer ranking of small commercial insurers, vaulting up from the middle of the carrier pack in 2017, while overall satisfaction scores for ...
Cautious Carriers Often Pursue Innovation Warily: A.M. Best
Insurers are reluctant pursuers of innovation, cautious about disruption that new technology and systems can cause, even as they see the need for such changes. A new A.M. Best survey found that most ...
Marsh & McLennan CEO Sensed an Opening and Acted Fast to Buy JLT
Marsh & McLennan Inc. (MMC) has been preparing for a major acquisition and admiring its competitor Jardine Lloyd Thompson (JLT) for years. So right after the CEOs of the two firms met on Sept. 7 ...
Act 2 of the InsurTech Revolution Is on Its Way
The digital revolution in insurance is about to begin its second act. Having in its first phase used science and technology to inspire a rethinking of insurance that is making insurance easier and ...
AT&T, Lockton, CNA Link Up to Sell Cyber Policies to Business Customers
AT&T, Lockton and CNA are involved in a new strategic alliance designed to sell cyber insurance policies. The deal is between AT&T's new wholly owned subsidiary, AT&T Insurance Agency ...
AIG CEO Duperreault’s Validus Acquisition Could Heighten Carrier’s Storm Loss Exposures
American International Group Inc.'s Brian Duperreault spent his first year as chief executive officer on a rebuilding effort, and his biggest acquisition is the one that can magnify the insurance ...
Underwriting Pain, Exits Begin; Insurers Rethinking Lloyd’s
News that Lloyd's is undergoing a strategic review of its operations may be part of a larger industrywide phenomenon—reality is setting in and underwriting pain is increasing, an industry executive ...
Compassion and Insurance
A recent visit to the Hiroshima Peace Memorial Museum brought home forcefully that we live in dangerous times—times that demand new ways of being and doing. Sober, quiet, discomforted by more than ...
AmTrust Shareholder Wants Regulator Rejection of $2.95B Privatization Plan or Higher Price
One of AmTrust Financial Services' shareholders is lobbying state regulators to oppose the insurer's move to go private. "Make no mistake, privatization is bad for investors, bad for brokers, bad for ...
Executives On The Move at QBE North America and Peak Re
QBE North America made two appointments in key areas. Peak Reinsurance Company Ltd., or Peak Re, appointed a new chief operating officer.***
QBE North America ...