The most popular articles and news offered by Carrier Management.
Top Content
Ranking: Who Are the Insurance Industry’s AI Talent, Maturity Leaders?
One out of every 50 employees working at a group of 30 large insurers is an AI specialist, according to an analysis published by a benchmarking firm, which ranks Allianz, AXA and Chubb as AI talent ...
Travelers Builds Insurance-Specific LLM
The Travelers Companies, Inc. announced this week that engineers and data scientists have developed TravelersLLM, a proprietary large language model tailored to its property/casualty business. ...
Insurance AI: What You Won’t Read in the Press Releases
I just got back from one of the largest insurance technology gatherings in the United States. Six thousand people. Two days. More AI pitches than I could count. Here is what I actually took from ...
Four Insurers Join Ward’s Annual Top 50 P/C Ranking for 2026
Property/casualty insurers have started to broadcast the fact that they earned spots on Ward's list of 50 top-performing insurance companies for 2026, but only one was named for 36 straight ...
What Happens to Property Pricing in ’27, Insurance, Reinsurance Execs Ask
Insurance and reinsurance executives speaking at a recent industry conference said there were few surprises during midyear 2026 reinsurance renewals—with past overreactions on price hikes ...
Soft P/C Market May Be Shallower Than Previous Cycles: Swiss Re
Global insurance premium growth is expected to slow sharply this year due to geopolitical uncertainty, supply chain disruption and continued inflation, according to Swiss Re Institute's latest sigma ...
How We Did It: How a 150-Year-Old Mutual Transformed Culture to Drive AI
Chubb made headlines in December 2025 when it announced a 20% headcount reduction tied to AI automation. Around the same time, the CEO of a regional mutual carrier in Indiana made the opposite bet. ...
USAA Not Done With Dividends: Florida Reforms Prompt $0.5B Payout
When USAA announced nearly $4 billion in policyholder dividends in December last year, the military insurer cited its financial discipline and the proactive steps of members to prevent losses among ...
The 24-Hour Window: The Race to Keep Claims Out of Litigation
In insurance, the first 24 hours after a claim is filed are often the most important. It is the carrier's best opportunity to make a strong first impression, establish trust and help policyholders ...
AI Pushes Underwriting Beyond Risk Selection to Prevention
Artificial intelligence may touch nearly every function of property and casualty insurance, but insurance executives say the technology's greatest value so far is in changing how underwriters ...
Progressive Is Biggest Auto Insurer, Surpassing State Farm: S&P GMI
The numbers aren't all in, but it looks like Progressive is now the biggest private passenger auto insurer, based on an analysis from S&P Global Market Intelligence that shows Progressive ...
Agent-Carrier Relationships Improving, Survey Shows
Maybe it's the result of a softer market. Or maybe deliberate carrier investments in agency relationships are paying off. First Connect Chief Executive Officer Aviad Pinkovezky tossed out the two ...
How to Improve Small Commercial Property Underwriting
Severe weather volatility and rising loss severity are placing sustained pressure on the small commercial property insurance landscape. Weather-related events now account for more than 65% of U.S. ...
The Price of Loyalty: How Higher Premiums Are Reshaping Carrier Retention
The homeowners insurance industry has stuck pretty closely to the status quo when it comes to customer relationships for decades now. That's because many policyholders have remained with the same ...
How Insurers Know When It’s Time to Scale AI
After several years of experimentation with generative AI and machine learning, many carriers have moved beyond asking whether AI has a role in insurance. Instead, they're grappling with a different ...
Most American Workers Are Checked Out, and Like ‘The Office,’ Their Bosses Are the Last to Know
Michael Scott, the hapless regional manager at the center of the American version of "The Office" played by Steve Carell, believed he was the world's best boss. He even had the mug to prove ...
Deep Dive: Understanding Data Center Perils
An eastward shift in tornado alley is coinciding with the buildout of data centers in places like Northern Virginia, Texas, Illinois and Georgia, risk experts revealed during a recent reinsurance ...
Changes in Policy Language, Provisions Suppressing Claim Volume: Report
U.S. claim volume fell 8.9% from last year, with total claims dipping 13.1% below the five-year average, despite several large catastrophe events, a new report shows. What's driving the trends isn't ...
Two Trailers Containing $1.3M in Stolen Copper Wire Recovered in Illinois
The Cook County Sheriff's Police Organized Retail Crime Unit recently reported on X that two stolen trailers containing more than $1.3 million in copper wire were recovered. Last month, investigators ...
California’s Major Fault Intersection at Highest Stress Level in 1,000 Years: Study
Southern California's major fault system is more stressed than at any point in the last 1,000 years, according to a new study by the University of Bern. Cajon Pass, where the San Andreas and San ...
Mythos Myths: Good Guys Hold More Cybersecurity Cards, Insurer CEO Says
No offense to the members of the media, but the media tends to blow this stuff up. That's how Jim Williamson, president and chief executive officer of insurer and reinsurer Everest Group Ltd., ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
‘We’ll Want Some Proof’: State Farm CEO’s Take on NY Auto Insurance Reforms
While State Farm publicly supported auto insurance reform measures in New York this year, now that a package of changes has been written into the state's statutes, the insurance giant is taking a ...
Viewpoint: Boom in Hyperscale Data Centers Puts Insurers to the Test
Hyperscale data center campuses represent the latest growth opportunity for global insurers and reinsurers. Annual investment in these specialized facilities will likely surpass $300 billion by 2027, ...
The Hanover Announces CEO Succession Plan; Roche to Retire at End of 2026
The Hanover Insurance Group announced that John C. Roche, president and chief executive officer, plans to retire on December 31, 2026, following a distinguished 40-year career in the insurance ...
Executives on the Move at AIG, HDI, Everest Group and The Andover Cos.
American International Group (AIG) announced that Nancy Bewlay has been named executive vice president, global chief underwriting officer, effective September 8, 2026. Bewlay will report to Eric ...
Why Reinsurance’s AI Pilots Don’t Scale
Recently, a major reinsurance broker ran a generative AI pilot that was applauded in the boardroom. It was a contract data extraction system that reduced hours of manual review to mere minutes. It ...
The $400,000 Chief of Staff Is the CEO’s Secret Weapon in the AI Age
A growing number of corporate leaders, buckling under the stress and uncertainty of the AI age, are looking for a very human solution: A chief of staff. Postings for the job more than doubled last ...
NY AG Suing 3M, Other Chemical Companies Over PFAS Pollution
New York Attorney General Letitia James on Thursday, July 9 sued some of the nation's largest chemical and agricultural companies — 3M Company, EIDP Inc., The Chemours Company Inc., Corteva Inc., ...
Data Centers Are Being Built in Areas Exposed to Extreme Weather
A significant number of data centers are being built in areas that are exposed to extreme weather risks brought on by climate change, a report by XDI has found. A study of roughly 2,600 planned data ...
The Big Dog Is Off the Tech Porch: State Farm as ‘Next Gen Good Neighbor’
You'd have to roll back the calendar a few decades to find a time when competitive moves by the nation's biggest auto and home insurer were described with the phrase, "The big dog is off the porch." ...
Solving the Right Problem: Customer Experience Starts With People
InsurTech has helped the insurance industry move forward in its race toward innovation, but industry leaders are cautioning insurers not to let excitement around new technology get ahead of them. "As ...
How We’re Doing It: Customers, Agents Play Vital Roles in Commercial Auto Telematics Success
Telematics has gained significant momentum in the U.S. commercial auto insurance market over the past few years among both InsurTech MGAs and insurance incumbents. Insurers have launched loss control ...
The Readiness Is All: New AIG CEO Andersen Talks Industry Relevance
Eric Andersen doesn't have any more insight into what the next five years will look like than his peers, but the message he delivered to them about the industry's role in a changing world is clear: ...
The Skills People Still Perform Better Than AI
Many workers fear machines will supplant them as adoption of artificial intelligence accelerates. But what if people have qualities both unmistakably human and essential to career success that AI ...
California UPS Mechanic Admits to Workers Comp Fraud
A former UPS employee was sentenced to 90 days in jail, two years' probation, and ordered to pay $50,000 restitution to Liberty Mutual Insurance after submitting a fraudulent workers compensation ...
NAIC Says Data Taken in Hack Has Been Published Online
The National Association of Insurance Commissioners (NAIC) now says the data taken earlier this month from its information technology systems has been published online by the hackers responsible. In ...
Executives on the Move at AXA XL, Chesapeake, AIG, Aon
AXA XL appointed Matt Rodliff as chief claims officer, Americas, effective July 13. Rodliff succeeds Jim DiVirgilio, who has announced his retirement effective at the end of July. DiVirgilio served ...
Two for One
The line between traditional indemnity insurance and parametric solutions is fading. Although carriers have offered both for decades, operational silos kept them separate: indemnity relied on ...
Default Speed Limit in Iowa Changes from 55 to 60MPH
The default speed limit in the state of Iowa changed from 55 to 60 miles per hour on any road not already under a speed limit requirement effective July 1, 2026, according to information provided by ...
Supply Shocks Beyond Hormuz: Other Ports Face ‘High’ Risk of Disruption
Supply chain shocks extend beyond the Strait of Hormuz, according to research from Verisk Maplecroft, which finds roughly one-third of major ports and airports are exposed to 'high' or 'very high' ...
5 Principles for Insurers: Testing Agentic AI’s Next Wave
When OpenClaw emerged publicly earlier this year, much of the reaction focused on risk. The open-source framework demonstrated how AI agents can autonomously navigate systems, execute multi-step ...
Sompo Acquiring Workers Comp Writer Service Insurance Companies
Sompo International Holdings Ltd. announced a definitive agreement for one of Sompo's U.S. subsidiaries to acquire Service Insurance Companies, a U.S. workers compensation insurance specialist. ...
Mythos Proportions
In late March, rumors of a new Anthropic Claude AI model called Mythos triggered a sudden sell-off in cybersecurity stocks. Panic mounted weeks later when the company confirmed that the software was ...
Farmers Making It Easier for Consumers to Understand Insurance
Farmers Insurance has launched a new initiative designed to make insurance easier to understand and more transparent for consumers. Farmers said the enterprise-wide effort reflects its continuing ...
Duck Creek Acquires Send, Creating Agentic Underwriting-to-Core Platform
Duck Creek Technologies announced it has acquired Send Technology Solutions, an AI-native underwriting orchestration engine serving commercial, specialty and complex risk markets. Duck Creek said the ...
Reframing Like a Fox: How Insurance Leaders Can Catch Strategic Drift Before It Compounds
We had little time to perform a strategic review of our client's innovation lab. The analysis was part of a broader enterprise strategy program, and I needed to work with the lab's leadership team to ...
U.S. P/C Industry Books Best Result in a Decade, but Not All Lines Enjoy Success
The U.S. property/casualty industry posted its best underwriting profit and combined ratio in a decade in 2025, building upon the $1 trillion of total direct premiums written logged the prior year ...
More Than 1M People Alerted Before Northern California Quake
California's Earthquake Early Warning System delivered advance alerts to more than one million people before the shaking began, according to Governor Gavin Newsom. The first-of-its-kind Earthquake ...