The most popular articles and news offered by Carrier Management.

Help Me Understand: How Insurers Build Trust

The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies. But more than 40% ...

Detroit Sees First Tornado in Nearly 30 Years

Severe storms last week in Southeastern Michigan led to the first tornado touchdown in 30 years for Detroit, according to a report from the National Weather Service. Over the course of two days, ...

In Bots We Trust? For Insurance?

Accenture's Michael Reilly imagines a world in which AI agents do the shopping for personal lines insurance — a world where price may no longer determine a customer's decision about which carrier's ...

Exiting California’s FAIR Plan

Having steered clear of Altadena since late March 2025, shortly after the Eaton fire tore through the community, I decided to return this past weekend. My hopes were high for a sustained recovery. ...

New York Staged Crash Ringleaders Sentenced

A ringleader and co-conspirator were sentenced to prison time last month for orchestrating crashes on New York highways in 2024, according to a joint press release issued by Governor Kathy Hochul and ...

Examining Trust: It’s Not All About the Lawyers

According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...

The Impact of Claims Experiences on Trust

There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the Fairer Finance Spring 2026 Trust in Insurance Index. It wasn't the ...

Zurich US Names Wells as CEO

Zurich U.S. has selected Alex Wells to serve as chief executive officer. He takes the helm from Sierra Signorelli, who stepped down. The promotion takes immediate effect but is still subject to ...

FDA Declares Cyclospora Outbreak Over

The Cyclospora outbreak that impacted people in more than 21 states has been declared over by the U.S. Food & Drug Administration, according to an update on its website dated September 11, 2026. ...

Insurity Announces Ratio Content and Rating Engine

Insurity, a provider of software and analytics for the property/casualty insurance industry, announced Ratio Content and Rating Engine, an API-first regulatory content and externalized rating engine ...