The most popular articles and news offered by Carrier Management.

In Bots We Trust? For Insurance?

Accenture's Michael Reilly imagines a world in which AI agents do the shopping for personal lines insurance — a world where price may no longer determine a customer's decision about which carrier's ...

Federal Bill Seeks to Reduce Work Week to 32 Hours

Federal legislation to reduce the work week from 40 hours to 32 was reintroduced last month by Representative Mark Takano (CA-39), a senior member of the House Education and the Workforce Committee, ...

Exiting California’s FAIR Plan

Having steered clear of Altadena since late March 2025, shortly after the Eaton fire tore through the community, I decided to return this past weekend. My hopes were high for a sustained recovery. ...

Help Me Understand: How Insurers Build Trust

The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies. But more than 40% ...

The Impact of Claims Experiences on Trust

There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the Fairer Finance Spring 2026 Trust in Insurance Index. It wasn't the ...

Zurich US Names Wells as CEO

Zurich U.S. has selected Alex Wells to serve as chief executive officer. He takes the helm from Sierra Signorelli, who stepped down. The promotion takes immediate effect but is still subject to ...