The most popular articles and news offered by Carrier Management.
Top Content
The $400,000 Chief of Staff Is the CEO’s Secret Weapon in the AI Age
A growing number of corporate leaders, buckling under the stress and uncertainty of the AI age, are looking for a very human solution: A chief of staff. Postings for the job more than doubled last ...
One Battle After Another: What TPLF Victory in North Carolina Means
The decade-long war between the TPLF sector and the commercial insurance industry reached a turning point when North Carolina became the first state to ban commercial litigation funding on June 22. ...
Will AI Be the End of Insurance Agents?
On my first day of my first job in the insurance industry, my boss asked me, "Have you heard of this Internet thing? Agents are going to be gone." Fast forward to today, and that often-repeated ...
The Car Remembers What Happened; Human Beings Can’t
At 22 years old, as a claims adjuster trainee, I began taking accounts from people who had been in accidents. One of the head-scratchers I heard most consistently was that the other driver was ...
Let’s Talk About Insurance Distribution Before ChatGPT Disrupts It
I am sorry for the innovation cheerleaders and the black-swan hunters who have flooded my LinkedIn feed with predictions—and outright celebrations—of the incoming extinction of human agents and ...
What I Wish I Knew While Leading Insurance Carriers
From 1988 through 2023, for nearly 35 years, I worked inside insurance companies: GEICO, Safeco, AIG, State Auto and Liberty Mutual. I held roles across actuarial, product, underwriting, claims, ...
Underwriting’s Next Job: Governance Steward
A decade ago, when an underwriter entered an incorrect number or misread a file, the damage was contained to one policy. One person, one mistake, one fix. Today, a single flaw in a model's logic or a ...
Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Imagine a claims leadership meeting a year after the organization introduced a new AI platform. The dashboard looks encouraging. Documents are being summarized. Demand packages are being reviewed ...
Bring It On: AI Strategy Sways Underwriter Choices of Employers
In the not-too-distant past, property/casualty insurance underwriters worried about AI tools taking over their jobs. Now, according to a recent survey, nearly three-quarters say they're opting for ...
A Landmark Supreme Court Ruling Is Upending How America Moves Its Goods
Daniel Ilg started out in the freight brokerage industry at 14 years old, learning from his dad how to match trucking companies with loads of goods that needed to move around the country. About two ...
Insurers Overestimate Their Progress With AI: Study
A study of more than 300 respondents covering several industries finds a considerable disconnect between how organizations assess their progress on AI and where they actually are with real-world AI ...
The Impact of Subsidization on Commercial Auto Telematics Programs
For quite some time now, commercial auto carriers have debated the notion that there is an inverse relationship between the subsidization of telematics program costs and program performance. The idea ...
The Hartford To Acquire Equitable’s Employee Benefits Biz
In a deal designed to boost The Hartford's growth in the small and midsized employer segment, the Connecticut-based insurer announced a deal to acquire Equitable's Employee Benefits business, ...
Tornado Alley’s on the Move and Creating New Risk Concerns, Modeler Says
The peak of tornado season may be behind us, but the eastward expansion of what has been traditionally known as Tornado Alley into more populated areas may continue raising insurance risk for some ...
Your Greatest Competitive Advantage Isn’t Technology—It’s Leaders
The insurance industry has never lacked for complexity. Markets harden and soften. Catastrophes reshape risk models overnight. Regulatory demands evolve. Technology races ahead. Artificial ...
Liberty Mutual Introduces Its Newest Brand Character: Liberty Biberty
Liberty Mutual Insurance has introduced its first new brand character in eight years: Liberty Biberty, the embodiment of the warm, fuzzy feeling you get when you have great coverage at a great ...
A Matter of Trust
I have had a long career in two industries: first insurance, then journalism. (More precisely, the second is insurance journalism.) I used to feel proud to be involved in such trusted professions. ...
Cargo Theft Bust Results in $258K Stolen Copper Wire Recovery
A North Carolina town police department partnered with out of state investigators to bust a multi-state organized cargo theft ring, according to a Facebook announcement by the Town of Kenley police ...
Car Crashes Spike on New Album Release Days: Study
A newly released study found that car crashes spiked on major music album release days than on the 10 days before and after, according to "Smartphones, Online Music Streaming, and Traffic ...
Why Multifamily Owners’ Safety Investments Aren’t Showing Up in Their Premiums
Multifamily owners have spent the last several years pouring capital into resilience, in the form of hardened roofs, backup power and fortified building envelopes, to name a few. The logic is sound. ...
The Top 3 Ways to Use AI Responsibly in Customer Communications
For insurers, artificial intelligence has entered a more complicated chapter: the implementation phase. While organizations are focused on how using it can drive efficiency and improve business ...
‘Park Outside’ Fire Risk Recalls Jump Nearly 50%, Affecting 3.2M Vehicles Nationwide
The total number of Park Outside recalls jumped nearly 50% in the last week, to more than 3.2 million vehicles nationwide, according to new analysis by vehicle history provider CARFAX. The increase ...
Dealer Installed Anti-Theft System Puts More Than 2M Vehicles in California at Higher Theft Risk
Computer scientists at the University of California, San Diego, uncovered a higher risk of theft in cars with dealer-installed anti-theft systems in Southern California since 2017. More than 2 ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
Pritzker Signs Bills Giving Insurance Department Power to Overturn Rate Changes
Illinois Governor J.B. Pritzker this week signed legislation that gives the state's insurance department authority to object rates it deems are excessive, inadequate, or unfairly discriminatory. HB ...
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...
Two for One
The line between traditional indemnity insurance and parametric solutions is fading. Although carriers have offered both for decades, operational silos kept them separate: indemnity relied on ...
Key to Customer Loyalty in Claims Journey Mixes AI and Human Judgment
A new report by Deloitte examined nearly 4,000 auto and home policyholder responses detailing where insurers can improve the claims journey without losing the human touch. The responses, collected by ...
UN, Scientists Warn Strong El Niño Will Add Fuel to ‘Planet Already on Fire’
A strengthening El Niño has already broken records for intensity at its early stages, and it is likely to spark even more wild weather worldwide as it grows, "adding fuel to a planet already on ...
AI Workflow Coordination is the New Competitive Advantage in U.S. Workers Comp: Report
A new white paper suggests that AI in workers compensation is best maximized when embedded directly into a framework of coordinated operational workflows rather than deployed as isolated tools or ...
Who Gets Credit for Successful Renewal During Soft Re Market?
One theme that has come up repeatedly in conversations with reinsurance brokers recently is that achieving a good renewal outcome is no longer always enough to demonstrate value. That would have ...
Florida Saw Biggest Auto Premium Decline: Report
Florida, Oregon, and New York saw the biggest decline in auto insurance premiums between 2025 and 2026, according to a new report by personal lines insurance broker Freeway Insurance. Findings from ...
Viewpoint: Is it Time to Rethink the ‘Secondary-Peril’ Label and Reclassify Risk?
As climate events intensify, exposure is expanding, and loss severities from secondary perils, such as convective storms, wildfires, floods and hail, are no longer easily dwarfed by hurricanes or ...
Robotaxis Operating Without Manual Controls, Like Brake Pedals, Coming Soon
Federal regulators are clearing the way for robotaxis to operate without manual controls like steering wheels or, eventually, even brake pedals as the rules start to catch up to the evolving ...
Training the People Behind the Claims Assessments: Allstate Claims University
Late last week, Allstate unveiled Allstate Claims University, a 33,000-square-foot campus in Dallas, complete with hands-on property and auto labs—immersive training environments representing ...
ICE Pitches Legal Insurance for Officers Who Make Immigration Arrests
U.S. Immigration and Customs Enforcement is pitching a plan to help shield local police officers who make immigration arrests from possible financial consequences if they are accused of on-duty ...
Progressive Is Biggest Auto Insurer, Surpassing State Farm: S&P GMI
The numbers aren't all in, but it looks like Progressive is now the biggest private passenger auto insurer, based on an analysis from S&P Global Market Intelligence that shows Progressive ...
Wendy’s, Chipotle Not Affected by Cyclosporiasis Outbreak
Wendy's and Chipotle Mexican Grill said on Friday that their restaurants were not hit by a cyclosporiasis outbreak linked to shredded iceberg lettuce served at some Taco Bell outlets. The burger ...
When the Offshore Model Outgrows Its Own Logic
For 20 years, the offshore case in reinsurance servicing wrote itself. Processing volumes were climbing; margins were under pressure; and a large share of the work—for example, contract setup, ...
Design the Team Before You Design the Solution: Commercial Trucking Case Study
Most of us recognize that groundbreaking innovations are rarely developed by individuals but by exceptional teams. So, how can we design teams that deliver new solutions to familiar problems? In this ...
Insurer Interest in AI Exclusions Growing as Risk Becomes Omnipresent
It's no surprise given the penetration of artificial intelligence into lives and businesses that it appears insurers are gearing up to exclude AI risk in some of their commercial liability policies. ...
Judge Balks at Holding California Utility Liable for Eaton Wildfire
Insurance companies lost a bid to hold Edison International's Southern California utility liable for a massive Los Angeles-area wildfire without a trial. Superior Court Judge Laura Seigle on Tuesday ...
Driver Death Rates High for Small Cars, Big Engines: IIHS
More than half of the model 2023 vehicles with the highest driver death rates are small cars, sports cars, or muscle cars, according to a new report from the Insurance Institute for Highway Safety. ...
Homeowners Insurance Market Reaches ‘Fragmented Phase,’ Says S&P GMI
New research from S&P Global Market Intelligence looks to suggest that homeowners insurers are reaching rate adequacy, but certain marketplace factors are creating what it called a "fragmented ...
Can Reinsurers Maintain Underwriting Discipline or Will ‘Irrational’ Competition Return?
The reinsurance industry's robust earnings and abundant capital, evident since 2023, have led to increasing competition and a softening market. "The key question is whether reinsurers can maintain ...
As Wildfires Destroy and Displace, APCIA Says Congress Must Pass Fix Our Forests Act
Wildfires have again become a major headline as about 10% of the population of Spokane, Washington has been ordered to leave their homes, and hundreds of structures have been destroyed. As of Aug. 9, ...
Amazon Plans Drone Delivery Expansion to Nearly 500 U.S. Locales
Amazon said on Wednesday it will expand its drone delivery service to reach hundreds of U.S. cities and towns by year end, up from 11 locations where it currently operates serving multiple ...
Gen Z Drivers Most Likely to Drive Uninsured: TransUnion
Nearly one-third of Gen Z drivers (30%) admitted having owned or driven an uninsured vehicle over the past six months, making them the most likely generation to own or drive a vehicle without ...
Anti-Social Driving Crackdown in London Leads to $10M in Seized Sports Cars
More than £8million (over $10 Million USD) worth of vehicles, including a Ferrari Monza worth £3.7million, were seized in a crackdown on antisocial driving in central London, according an ...