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The $400,000 Chief of Staff Is the CEO’s Secret Weapon in the AI Age
A growing number of corporate leaders, buckling under the stress and uncertainty of the AI age, are looking for a very human solution: A chief of staff. Postings for the job more than doubled last ...
One Battle After Another: What TPLF Victory in North Carolina Means
The decade-long war between the TPLF sector and the commercial insurance industry reached a turning point when North Carolina became the first state to ban commercial litigation funding on June 22. ...
Exiting California’s FAIR Plan
Having steered clear of Altadena since late March 2025, shortly after the Eaton fire tore through the community, I decided to return this past weekend. My hopes were high for a sustained recovery. ...
What I Wish I Knew While Leading Insurance Carriers
From 1988 through 2023, for nearly 35 years, I worked inside insurance companies: GEICO, Safeco, AIG, State Auto and Liberty Mutual. I held roles across actuarial, product, underwriting, claims, ...
Nearly 100% Chance of a Mediterranean Tsunami Within Next 30 Years
A tsunami could hit the French Riviera before a warning reaches people on the beach, according to a UNESCO alert. Some scenarios show the first waves could reach shore in under 10 minutes. France's ...
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...
A Landmark Supreme Court Ruling Is Upending How America Moves Its Goods
Daniel Ilg started out in the freight brokerage industry at 14 years old, learning from his dad how to match trucking companies with loads of goods that needed to move around the country. About two ...
Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
Less "gotcha." More "we got you." Whether it's the new website banner, a chorus dressed in light pink singing a jingle on TV commercials, or popups in the middle of articles about insurance (I get a ...
Aon to Acquire USI for $17B
Aon plc announced it has signed a definitive agreement to acquire USI from KKR and other shareholders for a total purchase price of $17.0 billion. "Combining with USI will establish the premier U.S. ...
Will AI Be the End of Insurance Agents?
On my first day of my first job in the insurance industry, my boss asked me, "Have you heard of this Internet thing? Agents are going to be gone." Fast forward to today, and that often-repeated ...
Detroit Sees First Tornado in Nearly 30 Years
Severe storms last week in Southeastern Michigan led to the first tornado touchdown in 30 years for Detroit, according to a report from the National Weather Service. Over the course of two days, ...
Police Reports Undercount Cellphone Use Before Crashes: Study
A new study drawing on telematics data confirms that far more drivers are using cellphones in the lead-up to crashes than is reflected in police reports, according to the Insurance Institute for ...
Another Perspective: Shaking Hands and Teaching Trust at Reinsurance Broker Holborn
When the chief executive officer of reinsurance broker Holborn read a recent article in Carrier Management introducing a series of articles on trust in insurance, it struck a chord with the leader. ...
Tornado Alley’s on the Move and Creating New Risk Concerns, Modeler Says
The peak of tornado season may be behind us, but the eastward expansion of what has been traditionally known as Tornado Alley into more populated areas may continue raising insurance risk for some ...
Insurance Industry Employee Confidence Tanks on AI Concerns: Report
A new report highlights insurance industry employees' growing negativity toward AI job displacement, as sector employment dropped 21% YoY, and entry-level adjuster positions dropped 50% YoY. ...
Redesigning Insurance Processes for Agentic AI: Governance From the Start
When we discuss agentic AI, our conversations often steer toward anticipated efficiency benefits and cost savings, or to its risks and suitability for particular insurance use cases. But we consider ...
Car Crashes Spike on New Album Release Days: Study
A newly released study found that car crashes spiked on major music album release days than on the 10 days before and after, according to "Smartphones, Online Music Streaming, and Traffic ...
AI Workflow Coordination is the New Competitive Advantage in U.S. Workers Comp: Report
A new white paper suggests that AI in workers compensation is best maximized when embedded directly into a framework of coordinated operational workflows rather than deployed as isolated tools or ...
Help Me Understand: How Insurers Build Trust
The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies. But more than 40% ...
Two for One
The line between traditional indemnity insurance and parametric solutions is fading. Although carriers have offered both for decades, operational silos kept them separate: indemnity relied on ...
Exclude It, Harness It, Get Greedy: McGavick’s Take on Insurers’ AI Playbook
Mike McGavick, the former chief executive of XL Group and Safeco Insurance, sees exciting possibilities ahead for AI to refocus the insurance industry on the problems it is designed to solve. But ...
Viewpoint: What U.S. Insurers Should Learn From the EU AI Act
On August 2, the EU AI Act took effect. For the first time, new rules for both providers and deployers of AI systems are operating under a single risk-based framework. It imposes stricter ...
Near-Miss Data Can Expedite Self-Driving Vehicle Algorithm Training: Study
Researchers have developed a new approach to boosting self-driving vehicle algorithms that could significantly reduce the time and cost required to prepare automated vehicles for real-world ...
When the Offshore Model Outgrows Its Own Logic
For 20 years, the offshore case in reinsurance servicing wrote itself. Processing volumes were climbing; margins were under pressure; and a large share of the work—for example, contract setup, ...
New York Staged Crash Ringleaders Sentenced
A ringleader and co-conspirator were sentenced to prison time last month for orchestrating crashes on New York highways in 2024, according to a joint press release issued by Governor Kathy Hochul and ...
Hurricane Lowell Estimated Damage to Hawaiian Islands Between $.5B and $1B: Cotality
Insured losses from Hurricane Lowell are estimated at $0.5 billion to $1.0 billion, with most of the damage expected on Kauai, according to insight by Cotality. Hurricane Lowell passed just west of ...
Let’s Talk About Insurance Distribution Before ChatGPT Disrupts It
I am sorry for the innovation cheerleaders and the black-swan hunters who have flooded my LinkedIn feed with predictions—and outright celebrations—of the incoming extinction of human agents and ...
Cargo Theft Bust Results in $258K Stolen Copper Wire Recovery
A North Carolina town police department partnered with out of state investigators to bust a multi-state organized cargo theft ring, according to a Facebook announcement by the Town of Kenley police ...
Your Greatest Competitive Advantage Isn’t Technology—It’s Leaders
The insurance industry has never lacked for complexity. Markets harden and soften. Catastrophes reshape risk models overnight. Regulatory demands evolve. Technology races ahead. Artificial ...
ICE Pitches Legal Insurance for Officers Who Make Immigration Arrests
U.S. Immigration and Customs Enforcement is pitching a plan to help shield local police officers who make immigration arrests from possible financial consequences if they are accused of on-duty ...
Amazon Plans Drone Delivery Expansion to Nearly 500 U.S. Locales
Amazon said on Wednesday it will expand its drone delivery service to reach hundreds of U.S. cities and towns by year end, up from 11 locations where it currently operates serving multiple ...
Young Americans Become More Hostile to AI, Fearing Job Losses
The youngest members of the U.S. workforce are increasingly skeptical about artificial intelligence, fearful that advances in the technology will lead to widespread job losses, according to a Pew ...
In Bots We Trust? For Insurance?
Accenture's Michael Reilly imagines a world in which AI agents do the shopping for personal lines insurance — a world where price may no longer determine a customer's decision about which carrier's ...
How Leading Voices Can Help Claims Organizations Leap Ahead
What would happen if we assembled the best ideas from four leading experts in negotiation and human decision-making and integrated them into our claims processes? That question sits behind the next ...
Underwriting’s Next Job: Governance Steward
A decade ago, when an underwriter entered an incorrect number or misread a file, the damage was contained to one policy. One person, one mistake, one fix. Today, a single flaw in a model's logic or a ...
Viewpoint: Reinsurance Market to Experience Further Softening, M&A on Ample Capacity
The global reinsurance market maintains a very strong capital position that has benefitted from favorable earnings in recent years, with solid underwriting profits and resilient investment returns. ...
Liberty Mutual Introduces Its Newest Brand Character: Liberty Biberty
Liberty Mutual Insurance has introduced its first new brand character in eight years: Liberty Biberty, the embodiment of the warm, fuzzy feeling you get when you have great coverage at a great ...
Future Cyber Catastrophe Events May Be Different, Yet Not Unknown
Cyber catastrophe excess-of-loss protection, commonly referred to as Cyber Event XoL, has become an increasingly important tool for managing systemic cyber accumulation risk. As cyber portfolios grow ...
The Top 3 Ways to Use AI Responsibly in Customer Communications
For insurers, artificial intelligence has entered a more complicated chapter: the implementation phase. While organizations are focused on how using it can drive efficiency and improve business ...
California Adopts Weaker Home Protection Rules as Wildfires Grow
A California agency on Wednesday approved long-delayed regulations designed to protect homes from wildfire, but they're less stringent than defenses recommended by scientists and firefighters. The ...
Are We Measuring the Value of Claims AI or Simply Measuring Its Activity?
Imagine a claims leadership meeting a year after the organization introduced a new AI platform. The dashboard looks encouraging. Documents are being summarized. Demand packages are being reviewed ...
Why Reinsurance’s AI Pilots Don’t Scale
Recently, a major reinsurance broker ran a generative AI pilot that was applauded in the boardroom. It was a contract data extraction system that reduced hours of manual review to mere minutes. It ...
States, Cities Consider Holding Parents Responsible for Injuries Caused by Kids on E-bikes
As traumatic injuries and deaths surge among children involved in crashes on e-bikes and other electrified vehicles, one California prosecutor is cracking down by pursuing criminal charges against ...
Why Multifamily Owners’ Safety Investments Aren’t Showing Up in Their Premiums
Multifamily owners have spent the last several years pouring capital into resilience, in the form of hardened roofs, backup power and fortified building envelopes, to name a few. The logic is sound. ...
Insurers Overestimate Their Progress With AI: Study
A study of more than 300 respondents covering several industries finds a considerable disconnect between how organizations assess their progress on AI and where they actually are with real-world AI ...
How a Texas Student Blew the Whistle on a Rogue AI Supply Chain Hacking Attempt
Sinan Can Demir wanted to spend the last week of July burnishing his resume. Instead, he engaged in a battle of wits with an artificial-intelligence agent unleashed by a British government lab. It ...
Nuclear Verdicts Go Boom, Increase 40.7% in 2025
So-called "nuclear" verdicts did not subside in 2025. In fact, it was quite the opposite. According to a new report from strategic communications and research firm Marathon Strategies, there were ...
At-Bay to Be Acquired by Munich Re for $575 Million
Munich Re Group on Aug. 19 said it has agreed to acquire cyber InsurTech At-Bay Inc. for $575 million. The cyber insurance and managed detection and response (MDR) provider primarily serving small- ...
Bending the Casualty Curve: Why Casualty Analytics Is Approaching Its Inflection Point
"The immense diversity of the causes of casualty catastrophes as well as a lack of historical antecedents makes modeling casualty cats more difficult than modeling property cats, but not ...