Claims / Legal
Who Structures the Problem in AI-Assisted Insurance Decisions?
The debate on "human in the loop" governance models for AI focuses heavily on who should make decisions, yet it often treats decision-making as something that happens at the end of the process. ...
Workers’ Compensation’s Real Challenge: Orchestration
Workers' compensation has long been one of the most operationally complex lines in the property/casualty insurance industry. What appears on the surface to be a straightforward claims process is, in ...
Industry Reacts to Senators’ Letter for Claims Data and Recent Reports
Senators Elizabeth Warren and Josh Hawley are on the wrong track and misunderstand the influences that can affect claims, the industry said. The senators have sent letters to some of the largest ...
Sedgwick: Property Claims Face Delays, Are Growing More Complex
Despite the promise of artificial intelligence and other technology to improve and speed the insurance process, property claims face delays and growing complexity, according to a new report that also ...
The Impact of Claims Experiences on Trust
There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the Fairer Finance Spring 2026 Trust in Insurance Index. It wasn't the ...
Insurance Companies Join Letter to Push TPLF Disclosure in Federal Courts
Insurance executives and counsels joined in with those from more than 200 companies that submitted a letter to a federal court rules committee urging the development of a third-party litigation ...
State Farm Sued by LA County for Delays, Denials to Fire Victims
Los Angeles County sued State Farm, California's largest home insurer, for alleged delays, denials and underpayments of property damage claims filed by victims of the massive January 2025 wildfires. ...
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...