Claims / Legal
A Lean Lens on Legal Bill Review: Keeping the Insured at the Center
For over a decade, I helped build the legal e-billing and review industry. I sat across the table from vice presidents of claims at major carriers, making the case that ...
Allianz Built an AI Agent to Train Claims Professionals in Virtual Reality
One thing that experienced adjusters will probably tell you about learning to be a better claims handler is to get more…well…experience. Years and years of it.
In the modern litigation environment, negotiation is no longer a soft skill. It is the dominant process by which 99% of litigated claims resolve. This reinforces the ... The Trump administration has launched investigations into the use of diversity initiatives in hiring and promotion at major U.S. companies, the Wall Street Journal ...
20,000 AI Users at Travelers Prep for Innovation 2.0; Claims Call Centers Cut
Days after announcing a deal to equip 10,000 engineers and data scientists at Travelers with AI assistants, the insurance company's leader detailed "differentiating domain expertise" around data and ...
Negotiation by Design: Why Writing Beats Talking
Adjusters Launch ‘CarFax for Insurance Claims’ to Vet Carriers’ Damage Estimates
Two independent claims adjusters in the Southeast have teamed up to create what they say is a quick, low-cost way for property owners to double-check insurance carriers' damage estimates on claims. ...
New York Regulates Consumer Litigation Financing
New York State has a new law that regulates the industry that provides consumers with funds for living expenses while their legal cases are in process in exchange for a share of any settlement or ...
Slideshow: Carrier Management’s 2025 Top Editor’s Picks (Unlocked)
Happy New Year! We are unlocking 10 feature articles that we were proud to publish in 2025—my Editor's Picks for 2025. (Free access links to our reader picks—the 10 most-read feature articles of ...
Justice Department Using Fraud Law to Target Companies on DEI, WSJ Reports
Howden US Tells Judge Brown & Brown Employees Fled Due to ‘Mistreatment’
In a Christmas court filing, Howden US filed its response to a request by rival Brown & Brown for a temporary restraining order, saying the recent exodus of Brown & Brown employees to Howden ...