CTO / Technology
The Top 3 Ways to Use AI Responsibly in Customer Communications
For insurers, artificial intelligence has entered a more complicated chapter: the implementation phase. While organizations are focused on how using it can drive efficiency and improve business ...
Will AI Be the End of Insurance Agents?
On my first day of my first job in the insurance industry, my boss asked me, "Have you heard of this Internet thing? Agents are going to be gone." Fast forward to today, and that often-repeated ...
New Security Incidents: OpenAI, Anthropic AI Agents Implicated
An AI agent was caught creating fake online identities to gain unauthorized access to secure systems during tests of models from OpenAI and Anthropic which revealed a series of new breaches, ...
Bring It On: AI Strategy Sways Underwriter Choices of Employers
In the not-too-distant past, property/casualty insurance underwriters worried about AI tools taking over their jobs. Now, according to a recent survey, nearly three-quarters say they're opting for ...
Aon Ups Data Center Lifecycle Program Capacity Again: Now $5B
Aon plc is expanding its proprietary Data Center Lifecycle Insurance Program (DCLP) with an additional $1.5 billion, increasing the program's first-party coverage capacity to $5.0 billion. In ...
Ranking: Who Are the Insurance Industry’s AI Talent, Maturity Leaders?
One out of every 50 employees working at a group of 30 large insurers is an AI specialist, according to an analysis published by a benchmarking firm, which ranks Allianz, AXA and Chubb as AI talent ...
Travelers Builds Insurance-Specific LLM
The Travelers Companies, Inc. announced this week that engineers and data scientists have developed TravelersLLM, a proprietary large language model tailored to its property/casualty business. ...
Why Reinsurance’s AI Pilots Don’t Scale
Recently, a major reinsurance broker ran a generative AI pilot that was applauded in the boardroom. It was a contract data extraction system that reduced hours of manual review to mere minutes. It ...