Members Only Content
Toxic Cultures: How Bad Customer Experience Impacts Employees
Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...
A New Baseline: InsurTech Shifts Insurer Expectations of Core Vendors
For decades, the insurance industry has bought, sold, replaced and implemented technology solutions in a predictable pattern. Analyst firms collected anecdotal and hard data on purchasing patterns ...
Technology, Trust and Ethics: An Actionable Governance Toolkit for a Disruptive Time
The Fourth Industrial Revolution has ushered in a brave new world few of us can begin to fathom— including those who fancy themselves cutting-edge techno-geeks, super experts and digital business ...
Who’s Next? The Value of MGAs vs. Carriers
With Next Insurance making a decision convert from a digital managing general agency for small and medium-sized businesses to a licensed insurance carrier in May, there isn't much to report from the ...
InsurTech Needs to Go Full Stack on Policy Management Systems
InsurTech—the marriage of insurance and technology—suggests two giants aligning together to create a solution greater than the sum of its parts. Highly regulated, slow moving and tied to ...
Boost Customer Loyalty With a Dynamic Digital Claims Cycle
Loyal customers are the lifeblood of many businesses, and the insurance industry is no exception. A happy insured will renew their policy every year, promote the carrier to others and cost far less ...
Is the Reinsurance Cycle Dead or Just Dormant?
Many reinsurance executives have been left scratching their heads in surprise after last year's natural catastrophes, which cost a whopping $100 billion but ended up having very little impact on ...
How Institutional Clients Have Improved the Practice of Law
For attorneys representing institutional clients such as insurance companies and larger corporations, the billing excesses depicted in novels and films like "The Firm" and the golden days of ...