The Impact of Claims Experiences on Trust

There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the Fairer Finance Spring 2026 Trust in Insurance Index. It wasn't the ...

In Bots We Trust? For Insurance?

Accenture's Michael Reilly imagines a world in which AI agents do the shopping for personal lines insurance — a world where price may no longer determine a customer's decision about which carrier's ...