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Building a Glass Box Not a Black Box at Elara Spatial
For property/casualty insurers seeking to shorten claims cycle times, artificial intelligence offers ample opportunity. But realizing those gains requires more than adopting new technology, according ...
Who Structures the Problem in AI-Assisted Insurance Decisions?
The debate on "human in the loop" governance models for AI focuses heavily on who should make decisions, yet it often treats decision-making as something that happens at the end of the process. ...
Viewpoint: Six Questions Every CIO Should Ask Before Their Next AI Investment
Over the past decade, property/casualty carriers made serious and necessary investments in front-end digital transformation. Most notably, we built mobile apps and updated portals so policyholders ...
Workers’ Compensation’s Real Challenge: Orchestration
Workers' compensation has long been one of the most operationally complex lines in the property/casualty insurance industry. What appears on the surface to be a straightforward claims process is, in ...
Delegation Without Abdication: A Division of Labor for Human-AI Decisions in Insurance
There's a fine line between a leader's ambition and an unacceptable level of risk. My experience with a complex claims team put a spotlight on this tension, and it serves as a good example of an ...
Viewpoint: The One Thing Holding Back Insurers’ AI Efforts
Insurers have been racing to adopt AI tools over the past 24 months. However, just like organizations in other sectors, most insurance companies have struggled to turn these investments into the ...
Viewpoint: Insurers Are Automating the Front Office While Ignoring the Function That Determines Trust
If you listen to how insurance leaders talk about AI, you will think underwriting is the center of the universe. Risk scoring. Pricing precision. Portfolio optimization. These are important, ...
Levers and Guardrails: How Growth Is Being Built at Hippo
At Hippo, growth is no longer about writing more of the same business. It is about shifting with market conditions and using artificial intelligence to make operations more efficient. Speaking with ...