Members Only Content
Why Automation-First AI Falls Short in Specialty Lines
A system can identify every limit, exclusion and endorsement in a policy and still get the coverage analysis wrong. It may read every page yet miss how an endorsement changes the coverage grant, ...
AI Data Center Boom Creates New Risks, Opportunities for Insurers
The rapid expansion of artificial intelligence is creating a wave of data center construction and, along with it, unprecedented risks and opportunities for insurers. "This has certainly taken over ...
In Bots We Trust? For Insurance?
Accenture's Michael Reilly imagines a world in which AI agents do the shopping for personal lines insurance — a world where price may no longer determine a customer's decision about which carrier's ...
Viewpoint: What U.S. Insurers Should Learn From the EU AI Act
On August 2, the EU AI Act took effect. For the first time, new rules for both providers and deployers of AI systems are operating under a single risk-based framework. It imposes stricter ...
Help Me Understand: How Insurers Build Trust
The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies. But more than 40% ...
How Leading Voices Can Help Claims Organizations Leap Ahead
What would happen if we assembled the best ideas from four leading experts in negotiation and human decision-making and integrated them into our claims processes? That question sits behind the next ...
Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
Less "gotcha." More "we got you." Whether it's the new website banner, a chorus dressed in light pink singing a jingle on TV commercials, or popups in the middle of articles about insurance (I get a ...
Exiting California’s FAIR Plan
Having steered clear of Altadena since late March 2025, shortly after the Eaton fire tore through the community, I decided to return this past weekend. My hopes were high for a sustained recovery. ...