Let’s Chat: Bot Invasion in P/C Insurance

The use of chatbots by property/casualty insurers is growing but still limited. While only about 13 percent of P/C carriers have currently deployed this emerging technology, over 25 percent have a ...

Reading the Tea Leaves for Insurance Distribution

"Fewer, more specialized agents and brokers empowered by technology." That's how Roland Chan, CEO and Co-Founder of FindBob, responded to the question, "What does the future of commercial insurance ...

Selective Disruption in the Insurance Industry

When I was transitioning out of my previous tech company, an acquaintance mentioned the untapped potential of the insurance industry for my next step. He saw how a young and hungry startup could ...

Five Steps to Build Emotional Intelligence

During a talk he gave to an audience of business leaders last year, psychologist Daniel Goleman discussed the impact of various leadership styles on teams, starting with the most positive ...

Developing Empathic Concern

One of the hallmarks of emotionally intelligent leaders is the degree of empathy they display with team members, according to psychologist and EI expert Daniel Goleman, who also says there are three ...