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The answer to an underwriting or claims question may already be in the file. Getting to it can mean opening documents, reviewing pages, and piecing together details before the next step becomes clear. That work takes time, even when the information is organized and accessible.

In our recent Velocity Document Intelligence Agent in Action webinar, Vijay Muniswamy, VP of Product Management, and Joe Boreanaz, Solution Consultant, demonstrated how carriers and MGAs can now shorten that process from hours to minutes. Through underwriting and claims examples, they showed how the agent helps insurance professionals find, understand, and verify information directly within ImageRight, Vertafore’s insurance document management system.

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The opportunity starts before the decision

As Vijay explained, the time spent gathering information has consequences beyond an individual task. Underwriting teams are competing for business from agents and brokers who have options, making responsiveness especially important. Claims teams face a similar challenge; piecing together policies, inspection reports, repair estimates, and correspondence takes time, and the impact reaches beyond the team handling the file.

“In claims, delays don’t just affect your productivity. They affect the policyholder experience.”

Reducing that friction gives underwriters and adjusters more time to apply their expertise. The opportunity is to bring relevant information together sooner so teams can focus on evaluating risk, reviewing evidence, and determining what should happen next.

“Speed and efficiency are becoming competitive differentiators in this market that we’re facing.”

Underwriters can start with the question they need answered

Joe began the demonstration with a straightforward request: “Can you provide a summary of the policy coverages on this file?”

The agent returned a summary grounded in the customer’s ImageRight content, with citations linking back to the supporting documents. From there, Joe explored the insured’s loss history and asked about relevant exclusions or coverage limitations. Those questions brought together information that would otherwise require reviewing multiple documents individually.

Users could also control the scope of the search, asking questions across multiple ImageRight files or narrowing the focus to a particular folder or policy term. That flexibility helps keep the response connected to the account or issue being reviewed.

Joe demonstrated this approach by asking about exclusions or coverage limitations relevant to the account. The Document Intelligence Agent surfaced property coverage exclusions with references to the supporting documents. Users could begin with the question they needed to answer, then follow those references to review the policy language and verify the response.

Claims teams can find context and identify gaps

The claims demonstration followed a similar approach. Joe narrowed the search to a folder for a recent claim and asked the agent to summarize its history. The response brought together details about the incident from the content within that selected folder.

Then he asked about the repair estimate.

In this example, the estimate amount had been left blank on the submitted form. The Document Intelligence Agent surfaced that gap, giving the adjuster a concrete issue to follow up on. A separate question about whether the claim had been settled returned information showing that it remained open, along with supporting evidence Joe could review.

For claims professionals, these examples showed how document intelligence can help establish what happened, locate the available evidence, and identify information still needed to move forward. The adjuster remains responsible for evaluating that information and deciding the next step.

Evidence and human judgment remain central

Throughout the demonstration, Joe returned to the supporting citations. Users could follow those references back to the source content and verify the information presented in a response. That connection gives underwriters and adjusters a way to examine the evidence behind a summary before acting on it.

During the Q&A, Vijay reinforced the role of professional judgment: “You are the decision maker.” The agent supports the work of finding and connecting information; underwriting and claims decisions remain with the people responsible for them.

The discussion also addressed access. Vijay explained that the agent checks whether a user is authorized to see the information before bringing it into a response. That keeps the experience grounded in the ImageRight content available to that user.

Measure AI by the time teams get back

Vijay shared that early-adopter testing had shown examples of 90% less time spent searching for information. That finding highlights the potential value of reducing the manual work that comes before an underwriting or claims decision.

His guidance for evaluating that value was practical: understand the time and effort a process requires today, then compare it with the same work supported by AI. As he put it, “The delta is the value.” Time recovered from information gathering can be redirected toward work that draws on an underwriter’s or adjuster’s expertise.

For carriers and MGAs, that provides a useful starting point for evaluating document intelligence: identify where teams spend time searching, reviewing, and assembling information, then assess how much of that effort can be reduced.

Moving from friction to flow

The demonstration offered a practical example of moving from friction to flow: bringing relevant information into view, connecting answers to evidence, and helping insurance professionals reach the point where they can apply their judgment sooner. Those capabilities work within the ImageRight workflow teams already use.

For organizations exploring adoption, the presenters also clarified that the Document Intelligence Agent is available through the browser-based client for Vertafore-hosted ImageRight environments.

Watch the full on-demand webinar to see the underwriting and claims demonstrations, explore the supporting citations, and hear the discussion with Vijay and Joe.

Watch the webinar here: On-demand webinar | Vertafore