Leadership
USAA Top Among Insurers in Ranking of ‘Best Customer Experience’
USAA tops all other insurers in terms of delivering the best customer experience, according to the 2018 Temkin Experience Ratings. "Once again, USAA has set the standard for delivering excellent ...
CapSpecialty Debuts a New, Super-Speedy, Cloud-Based Platform for Brokers
CapSpecialty is bringing some InsurTech sensibilities to the brokers with whom it works. It recently debuted a cloud-based platform designed to drastically simplify how brokers serve small and ...
Chubb CEO Greenberg Sounds Off on NAFTA, China and ‘America First’
Chubb Chairman and CEO Evan Greenberg voiced dissatisfaction about the "America First" political direction of the United States and how it is causing damage to world trade and politics. "I am ...
Broken Promises to Employees Can Make Your Business Suffer
Employers stand to create a chain reaction of problems at their companies by breaking promises made to their employees. Two researchers from the London School of Economics and the Durham University ...
AIG CEO Duperreault Has Hired or Promoted at Least 13 Senior Execs in First Year
Brian Duperreault has hired or promoted from within at least 13 senior executives at American International Group since he rejoined the insurance giant nearly a year ago. Duperreault, in his letter ...
3 Things That Can Help Executives Do Their Jobs Better
Here are three tips executives can use to do their jobs better and be more effective leaders: Don't rely on transparency so much. Back-room, private discussions can actually elicit more honest ...
Executives Can Learn Plenty by Just Listening
All a leader needs to do is listen, and that simple act can help improve or even turn around an organization that needs change, according to Margot Murphy Moore, a graduate of the Massachusetts ...
Seeking Self-Improvement? Ask Your Employees for Feedback
Executives can shore up their leadership abilities by turning to the group they supervise for feedback. Consultant/executive coach Art Petty asserts this in a recent posting at his artpetty.com blog. ...