Leadership
Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
Less "gotcha." More "we got you." Whether it's the new website banner, a chorus dressed in light pink singing a jingle on TV commercials, or popups in the middle of articles about insurance (I get a ...
Another Perspective: Shaking Hands and Teaching Trust at Reinsurance Broker Holborn
When the chief executive officer of reinsurance broker Holborn read a recent article in Carrier Management introducing a series of articles on trust in insurance, it struck a chord with the leader. ...
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...
Study Suggests Leaderless Groups May Have an Edge
Do organizations perform better under a single leader or when individuals organize themselves? A new honeybee-inspired study published in the journal PNAS suggests that while both approaches can ...
What I Wish I Knew While Leading Insurance Carriers
From 1988 through 2023, for nearly 35 years, I worked inside insurance companies: GEICO, Safeco, AIG, State Auto and Liberty Mutual. I held roles across actuarial, product, underwriting, claims, ...
Your Greatest Competitive Advantage Isn’t Technology—It’s Leaders
The insurance industry has never lacked for complexity. Markets harden and soften. Catastrophes reshape risk models overnight. Regulatory demands evolve. Technology races ahead. Artificial ...
Beyond Consensus: The Leadership Advantage Insurance Execs Need Now
In the insurance industry, consensus can feel comfortable. Committees review the data. Stakeholders weigh in. Risk is analyzed from every angle. Discussions continue until everyone is aligned. But ...
AI, Litigation Funding and Market Crosscurrents: What CM Readers Cared About in 2025
As 2025 unfolded, Carrier Management readers gravitated toward features that explored the intersection of technology, economics, and strategy. From artificial intelligence transforming underwriting ...