An Empathetic Approach to Leadership and Insurance

The first point of contact with an insurer for most consumers is when they take out a policy or when they make a claim—neither of these experiences are easy or straightforward at best. At worst, ...

A Model for CEO Excellence

What separates an excellent CEO from the rest of the pack? In a new study on "The mindsets and practices of excellent CEOs," McKinsey & Company looked at the six main elements of the CEO's ...