When we discuss agentic AI, our conversations often steer toward anticipated efficiency benefits and cost savings, or to its risks and suitability for particular insurance use cases. But we consider less frequently the practical implications of introducing this technology into insurers’ operational environments, and how it represents an opportunity to redesign familiar processes from the ground up.

In this article, we focus on the topic of process redesign, drawing on both non-AI and orchestrated, multi-agent agentic AI examples, alongside the key governance requirements that insurance leaders need to understand before making an investment.