Content from Chris Bassett
Chris Bassett is the founder of Green Bean Consulting Group and a management consultant with more than 10 years of experience in operations strategy across insurance and financial services. He writes about operational strategy, advanced problem-solving and insurance innovation.
Delegation Without Abdication: A Division of Labor for Human-AI Decisions in Insurance
There's a fine line between a leader's ambition and an unacceptable level of risk. My experience with a complex claims team put a spotlight on this tension, and it serves as a good example of an ...Redesigning Insurance Processes for Agentic AI: Questions to Ask
Supplementing his article, "Redesigning Insurance Processes for Agentic AI: Governance for the Start," Author Chris Bassett, the founder of Green Bean Consulting Group, offers this tear sheet of ...
When MGAs manage a high volume of insurance submissions, underwriting speed often depends on what happens before an underwriter ever...
Redesigning Insurance Processes for Agentic AI: Governance From the Start
When we discuss agentic AI, our conversations often steer toward anticipated efficiency benefits and cost savings, or to its risks and suitability for particular insurance use cases. But we consider ...
Design the Team Before You Design the Solution: Commercial Trucking Case Study
Most of us recognize that groundbreaking innovations are rarely developed by individuals but by exceptional teams. So, how can we design teams that deliver new solutions to familiar problems? In this ...
The Takeaway: Go to Where the Problem Lives
The trucking project described in the accompanying article, "Design the Team Before You Design the Solution: Commercial Trucking Case Study," succeeded when a team shifted its perspective on whose ...
Reframing Like a Fox: How Insurance Leaders Can Catch Strategic Drift Before It Compounds
We had little time to perform a strategic review of our client's innovation lab. The analysis was part of a broader enterprise strategy program, and I needed to work with the lab's leadership team to ...