Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience
In a prior article, "The Trillion-Dollar Gap: How User-Centered Design Built Tech's Giants—and Why Insurance Must Follow," we solidified the case for design in the ...
In a prior article, "The Trillion-Dollar Gap: How User-Centered Design Built Tech's Giants—and Why Insurance Must Follow," we solidified the case for design in the ...
Here's an uncomfortable truth: the same user-centered design practices that built Apple, Google, Amazon and their peers into companies collectively worth over $10 ...
Artificial intelligence will continue to significantly change the cyber insurance landscape in 2026 by empowering attackers and defenders alike, experts say.
The 2026 cyber market is already challenging, and how insurers face these challenges will be a turning point for the industry, according to Coalition CEO Joshua ... The insurance industry is on a treadmill of continuous turning points. Four years into insurer AI ... Severe convective storms (SCS) have become the costliest insured peril of the 21st century, according to an Aon report published in January. Runaway jury awards, known as Nuclear Verdicts®, have been an escalating problem for years. By our count, between 2023 and 2025, American juries awarded over $71 billion ... Claims leaders are under constant pressure to "do something with AI." Boards want road maps. Competitors announce pilots. Adjusters are overloaded and looking for relief ... For the last several months, this series has made a deliberate case: Negotiation is not a peripheral activity in insurance litigation—it is the mechanism through which ... The wave of excitement about artificial intelligence is breaking across virtually every industry. We are discovering in the insurance industry that the current generation ...
Cyber Insurance Faces a Turning Point in 2026 as Soft Market Pressures Grow
The Decision-Native Insurer
As SCS Losses Grow, Demex Offers Modeled-Loss Reinsurance
Four Practical, Data-Backed Steps for Preventing Nuclear Verdicts®
Why Claims AI Build vs. Buy Decisions So Often Miss the Mark
From Skill to System: The Next Chapter in Insurance Claims Negotiation
Beyond Automation: The Emerging Role for Contextual AI in Insurance