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Is Commercial Auto Having Its ‘Sprinkler Moment’?
The commercial auto insurance industry may be approaching a tipping point, and dashcams are at the center of it. Telematics-based safety programs are increasingly embedded in commercial auto ...
Four Moves That Will Keep Midsize Mutuals Competitive
Mutual insurers have always done something the industry at-large can't: They've put discipline and policyholder trust at the center of the business. That foundation builds consistency and stability ...
The Enemy Within: Insider Threats Are Hard to Detect, Harder to Predict
Executives still talk about insider threats as if the danger begins and ends with a disgruntled employee stealing data on the way out. But the modern version of the problem is far less theatrical and ...
Investor Chicken Little and the AI Sales Channel: OpenAI Insurance Apps Trigger Uncertainty
"Overdone," Goldman Sachs calls the average 9% drop of insurance brokers' stock last month. The selloff was attributed to news that technology firms Tuio and Insurify will offer a GenAI-powered ...
Getting to the How and Why: AI Shows Its Work
For years, the most pressing questions surrounding artificial intelligence solutions for insurance underwriting concerned accuracy. In a sector where margins are thin and exacting calculations ...
Predicting the Insurability of Prediction Markets
Could a market that facilitates millions in wagers on how many times Vice President JD Vance claps during a State of the Union address, or whether Elon Musk will finally be unmasked as Satoshi ...
Myth vs. Reality: How Insurers Compete With Tech Giants on Customer Experience
In a prior article, "The Trillion-Dollar Gap: How User-Centered Design Built Tech's Giants—and Why Insurance Must Follow," we solidified the case for design in the insurance industry. Now, let's ...
The Trillion-Dollar Gap: How User-Centered Design Built Tech’s Giants—and Why Insurance Must Follow
Here's an uncomfortable truth: the same user-centered design practices that built Apple, Google, Amazon and their peers into companies collectively worth over $10 trillion barely exist in insurance. ...