“A Moment of Incredible Opportunities”

Executive Summary

This article is the editor's letter to Carrier Management's fourth-quarter edition, introducing two featured topics: insurance claims challenges and initiatives to reduce risks, and future claims, through the expanded use of IoT sensor technology.

That title on top of a series of slides presented by a featured speaker at a recent Casualty Actuarial Society annual meeting drew my attention. Alex Salkever, a futurist, writer and technology leader, was delivering remarks on the topic of how AI tools will—and will not—alter human work.

Coincidentally, Salkever’s presentation was broadcast as I was doing a final read of a trio of articles by Deputy Editor Elizabeth Blosfield, for which she interviewed leaders of carrier claims organizations about their top-of-mind challenges—and opportunities—going into 2024. AI ranked first in both areas. Catastrophes that develop unpredictably followed close behind as a key challenge.

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