Content from Susanne Sclafane
‘It’s About the Mission,’ Retiring NAMIC CEO Chamness Says
"Be optimistic and be indefatigable." Charles Chamness, president and CEO of the National Association of Mutual Insurance Companies, carefully pronounces each syllable of the last word as he recalls ...
Unknowns and Long Tails: What’s the Next ‘Ex’?
Executives of property/casualty insurance carriers have been offering reassuring statements about the trajectory of the market lately. Premium rates are keeping pace with loss costs, they say. But ...
Celebrating Great People
My 91-year-old father had been a lonely man since he stopped working just a decade ago. Regularly, he'd ask me to contact friends from his youth or colleagues he'd worked with during the 1950s and ...
Phase Two of Insurance Innovation: Exploring ‘How-To’ Questions
When Celent's Michael Fitzgerald started asking carrier executives how important innovation was to their business strategies back in 2013, 30-40 percent would say it was "somewhat important" rather ...
Diverse Strategies Lure Innovators to Insurance Players
Innovation within insurance companies requires strategy to make things happen. And strategy is key to recruiting and retaining talent with the skills needed to innovate. What strategies are insurers ...
The Talent Gap Opportunity
There surely is a talent gap in the insurance industry, as direct industry competitors and companies in non-insurance sectors vie to bring on—and keep—people with technology and change management ...
Insurance Execs Put Culture Before Strategy, But Both Anchor Innovation Programs
Insurance carrier and InsurTech executives asked how they spark imagination in their workforces say culture is the anchor. Strategies that include putting Innovation Champions inside the business, ...
Carrier Management Q&A: Hiring and Managing Talent to Spark Imagination
While technology is becoming more affordable, an innovation ingredient that some P/C insurers and reinsurers lack is imagination, according to an industry analyst. Creativity starts with human ...