CTO / Technology
Keeping Humanity Alive in Tech-Forward Insurance Teams
As insurance leaders gain a better handle on the challenges of embracing technology, another challenge is emerging: making sure technology doesn't replace humanity in team building. "The biggest ...
A Shifting Political Landscape—and More State Regulations for Cyber
Cybersecurity professionals, businesses, individuals and insurers alike are fighting a war with cyber criminals, and they might be losing, according to experts on the latest episode of The Insuring ...
Progressive: Policies Grow Faster Than Workforce
Parts of Progressive's year-end earnings call early this month sounded a bit like Lemonade's Investor Day last year—with both focused on how automation supports growth without adding people. In ...
Qualtrics, McKinsey Estimate $100B Insurance Value Gains With AI-Enabled CX
A new report highlights an estimated $860 billion opportunity AI presents in customer experience across industries, including $100 billion for insurance, while also revealing that most senior ...
Gen AI Is Shaking Up Underwriting, But Can It Replace Human Judgment?
Artificial intelligence technology has continued to evolve, and it's affecting many areas of insurance from claims to underwriting to customer service, according to panelists at the 2025 PLUS D&O ...
Consumer Trust Issues Hinder Industry Efforts to Close Protection Gap: Survey
Most insurance executives surveyed last year believe they have "an ethical obligation" to close the protection gap—and also believe that "lack of trust in the insurance industry" is a key barrier ...
Third-Party Attack Vectors Responsible for 59% of Insurance Breaches
A new report from SecurityScorecard highlights how cybersecurity gaps threaten critical services and policyholder trust. Among the top 150 insurance companies involved third-party attack vectors, 59 ...
Why the LA Wildfires Should Not Have Been a Surprise Loss
The January 2025 LA Wildfires caused unprecedented losses, but those losses should have been anticipated by insurers. The purpose of catastrophe models is to prepare insurers for losses that haven't ...