Leadership & Strategy
Prioritizing Support for Job Seekers to Improve Recruiting Success
Technology advancements have brought a lot of positive things to the job search process, but it comes with the loss of personalization--something that is crucial to recruitment. One way you can avoid ...
Why Organic Mentorship Is Insurance’s Best Retention Tool
There are an estimated 1.4 million insurance professionals aged 55 or older, which translates to a 6-to-1 ratio of retirement-eligible veterans to young entrants. This means that hiring new talent ...
When MGAs manage a high volume of insurance submissions, underwriting speed often depends on what happens before an underwriter ever...
Resolve, Triage, and Enrich: What Makes the First Mile of Intake Work
Insurance teams are continuously trying to reduce friction at intake. Prefill and enrichment are workhorses in that effort. Prefill populates fields, standardizes entries, and removes busywork that ...
Building Trusted Insurance Brands: How Nationwide Delivers Tangible Value to Customers
It's something Martha Stewart has been "hinting" about since late July—a destination for homeowners that combines maintenance and warranty protection reminders, and maybe insurance information, all ...
Why Automation-First AI Falls Short in Specialty Lines
A system can identify every limit, exclusion and endorsement in a policy and still get the coverage analysis wrong. It may read every page yet miss how an endorsement changes the coverage grant, ...
AI Data Center Boom Creates New Risks, Opportunities for Insurers
The rapid expansion of artificial intelligence is creating a wave of data center construction and, along with it, unprecedented risks and opportunities for insurers. "This has certainly taken over ...
Future Cyber Catastrophe Events May Be Different, Yet Not Unknown
Cyber catastrophe excess-of-loss protection, commonly referred to as Cyber Event XoL, has become an increasingly important tool for managing systemic cyber accumulation risk. As cyber portfolios grow ...
Viewpoint: What U.S. Insurers Should Learn From the EU AI Act
On August 2, the EU AI Act took effect. For the first time, new rules for both providers and deployers of AI systems are operating under a single risk-based framework. It imposes stricter ...