Many insurance companies take too narrow an approach to eDiscovery by viewing it as a cost to minimize. This is understandable, because decision-makers are caught in a bind between stagnant budgets and rising eDiscovery costs. But the approach is short-sighted and prompts risky decisions that hide areas of risk from insurers and deny them visibility into issues that greater use of eDiscovery uncovers.

By identifying and addressing both obvious and frequently overlooked cost drivers, while using analytics to guide decision-making, insurers can reduce costs, improve operational efficiency, and strengthen their strategic position in the market.