Leadership & Strategy
Building Trusted Insurance Brands: Less ‘Gotcha’ at Farmers
Less "gotcha." More "we got you." Whether it's the new website banner, a chorus dressed in light pink singing a jingle on TV commercials, or popups in the middle of articles about insurance (I get a ...
Another Perspective: Shaking Hands and Teaching Trust at Reinsurance Broker Holborn
When the chief executive officer of reinsurance broker Holborn read a recent article in Carrier Management introducing a series of articles on trust in insurance, it struck a chord with the leader. ...
The success of MGAs needs little introduction. For the past several years, the MGA story has been one of growth,...
Examining Trust: It’s Not All About the Lawyers
According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a "near-flip-of-a-coin" chance of being paid on liability claims and medical claims. Ouch. Just about a ...
Study Suggests Leaderless Groups May Have an Edge
Do organizations perform better under a single leader or when individuals organize themselves? A new honeybee-inspired study published in the journal PNAS suggests that while both approaches can ...
Redesigning Insurance Processes for Agentic AI: Governance From the Start
When we discuss agentic AI, our conversations often steer toward anticipated efficiency benefits and cost savings, or to its risks and suitability for particular insurance use cases. But we consider ...
What I Wish I Knew While Leading Insurance Carriers
From 1988 through 2023, for nearly 35 years, I worked inside insurance companies: GEICO, Safeco, AIG, State Auto and Liberty Mutual. I held roles across actuarial, product, underwriting, claims, ...
When the Offshore Model Outgrows Its Own Logic
For 20 years, the offshore case in reinsurance servicing wrote itself. Processing volumes were climbing; margins were under pressure; and a large share of the work—for example, contract setup, ...
Insurers Overestimate Their Progress With AI: Study
A study of more than 300 respondents covering several industries finds a considerable disconnect between how organizations assess their progress on AI and where they actually are with real-world AI ...