Content from Craig Welsh

Craig Welsh is Chief Distribution Officer at Westfield, a superregional insurance carrier that offers commercial lines coverages in 21 states and personal lines coverages in 10 states through independent agents.

‘Casual Collisions’ and ‘Sharper Focus’

I could never have anticipated fully what the next months would bring after Westfield initiated its business continuity plan on March 12, 2020. My company's response was energetic and focused, so ...

After COVID: The Road Ahead for Agents

Looking ahead to the days after the COVID-19 crisis, the need for some changes in the independent agency channel becomes clear. The channel needs more—and better—digital capabilities. During the ...