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Content from Gregory Hoeg
Gregory Hoeg is Vice President of Insurance Operations at J.D. Power.
The insurance industry is on the horns of a dilemma: how to use new technologies to improve their operations and how to insure the risks these new technologies present to their customers. Situation ...
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from ...