Gregory Hoeg, Author at Carrier Management

New Technologies: A Double-Edged Sword for Insurance Companies

The insurance industry is on the horns of a dilemma: how to use new technologies to improve their operations and how to insure the risks these new technologies present to their customers. Situation ...

Insurers Could Learn From Amazon About Customer Satisfaction

Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from ...

Breaking the Cycle of Reduced Profitability

The property/casualty insurance industry is wrestling with a troubling paradox: how to cut costs without compromising quality. The U.S. P/C Composite rate was down 4 percent in December 2015, ...