The first point of contact with an insurer for most consumers is when they take out a policy or when they make a claim—neither of these experiences are easy or straightforward at best. At worst, they are frustrating, long-winded and often the policy doesn’t pay out in the way the insured expected. For the insurers, large swathes of the work conducted around claims operations are still very process-driven and expensive. Therefore, it’s incumbent on the industry to improve the customer experience and make it more efficient.
We are here to provide a better safety net for us all by supercharging insurance with speed and transparency. This is what drives me. Our mission is to become the major player in transforming the insurance industry. Communicating this clear vision so that it is pervasive throughout the organization is the key to good leadership.