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Content from Jessica McGregor
Jessica McGregor is a Senior Director in the Insurance Practice, Services Industries—Americas Division at J.D. Power. She is responsible for new product development and strategic partnerships in North America within the insurance industry. Her primary focus is on developing products that directly link financial performance with the customer experience to aid clients in making prudent management and resource investment decisions. Reach her at Jessica.McGregor@jdpa.com.
The difference between companies that deliver a great customer experience and those that deliver a below-average customer experience has always been clear regardless of the industry served. A great ...
Increased data and improved accuracy in risk-based pricing are some of the benefits that auto insurers seek when they adopt usage-based insurance programs, but an added benefit is increased retention ...