Superstorm Sandy made landfall October 29, 2012, crossing the coast of New Jersey and creating damage in a widespread path up and down the East Coast.

Executive Summary

Jill Bookman, CEO of American Collector Insurance, gives a personal account of how her company prepares for natural disasters impacting employees and customers, and the lessons of customer outreach and impact that carriers can learn from Superstorm Sandy.

Sandy, a post-tropical cyclone, caused more damage (an estimated $18.8 billion) in the United States than all but two hurricanes (2005’s Hurricane Katrina at $48.7 billion and 1992’s Hurricane Andrew at $25.6 billion), according to the Insurance Information Institute.

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