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Redesigning Insurance Processes for Agentic AI: Governance From the Start
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Content from Matteo Carbone

Matteo Carbone is Director of the IoT Insurance Observatory and chairman of Net Insurance’s innovation advisory board. Carbone was the Guest Editor of the Carrier Management Q32021 special report, ”Insurance Is Getting Connected,” and Q42023 special report, ”Making More Connections,” about IoT insurance applications. A frequent contributor, Carbone was also a guest editor for Carrier Management’s 2018 featured magazine section, “Startups Face Off Against Established Players” ; co-editor Adrian Jones)

Let’s Talk About Insurance Distribution Before ChatGPT Disrupts It

I am sorry for the innovation cheerleaders and the black-swan hunters who have flooded my LinkedIn feed with predictions—and outright celebrations—of the incoming extinction of human agents and ...

How We’re Doing It: Customers, Agents Play Vital Roles in Commercial Auto Telematics Success

Telematics has gained significant momentum in the U.S. commercial auto insurance market over the past few years among both InsurTech MGAs and insurance incumbents. Insurers have launched loss control ...

Is Commercial Auto Having Its ‘Sprinkler Moment’?

The commercial auto insurance industry may be approaching a tipping point, and dashcams are at the center of it. Telematics-based safety programs are increasingly embedded in commercial auto ...

Telematics and Trust: How Usage-Based Insurance Is Transforming Auto Coverage

What if your car insurance reflected how you actually drive, not just who you are? That question is no longer hypothetical. In 2024, more than 21 million U.S. policyholders shared telematics data ...

Winter Weather Loss Prevention: A Strong ROI Opportunity for Property Insurers

Non-weather-related water perils are a part of all insurers' books of business. But our environment is experiencing what seems to be increasingly unpredictable and extreme weather events that can ...

Allstate’s Telematics Strategy: Responding to Evolving Customer Needs

When consumers decide what to buy, they want companies to treat them as individuals: "Do you know my unique needs?" and "Will you be there for me when I need you?" For insurers, the answer to these ...

Repeat, Repeat and Repeat Again: How The Hartford Embeds IoT Capabilities in Commercial Insurance Businesses

The world is progressively witnessing heightened interconnectedness. Sensors present in physical objects capture data and link to digital communication networks. The data can then be analyzed, ...

Real-Time Data and Mitigation: How Tokio Marine Is Changing Risky Behaviors

In our ever more interconnected world—from vehicles to manufacturers to health care to the power grid—solutions to avoid risk are becoming more common. Our automobiles have evolved into veritable ...

Nationwide Insurance: Using a Decade of Learnings to Create Next-Generation Telematics Solutions

Telematics insurance has traversed more than two decades, cycling through phases of curiosity, dedication and subsequent disappointment. Only recently has the U.S. auto insurance sector acknowledged ...

The Transformative Potential of Telematics Innovation: Personal Auto

When looking at the impact of telematics capabilities on insurance activities, we see the emergence of the transformative potential of this InsurTech innovation. There is a relevant number of ...
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Research & Whitepapers

Latest

  • Insurance Industry Employee Confidence Tanks on AI Concerns: Report
  • Major Tech Companies Call for Cyber Defense Priority to Defeat AI-driven Hacks
  • Meta Joins List of Firms That Settled Cases for Billions of Dollars
  • Examining Trust: It’s Not All About the Lawyers
  • World Inches Toward Catastrophic Climate Events: ‘Bigger Shocks Are On the Way’
  • Young Americans Become More Hostile to AI, Fearing Job Losses
  • Stop Trying to Maintain Constant Productivity
  • Study Suggests Leaderless Groups May Have an Edge

Contributors

Brandon TobmanWhy Multifamily Owners’ Safety Investments Aren’t Showing Up in Their PremiumsSteve EllisAre We Measuring the Value of Claims AI or Simply Measuring Its Activity?Ben RoseWho Gets Credit for Successful Renewal During Soft Re Market?Matt Cullina, TransUnionRaised on Breaches, Digital Natives Think Differently About Cyber RiskKim GarlandWhat I Wish I Knew While Leading Insurance CarriersThomas ErdmanThe Impact of Subsidization on Commercial Auto Telematics Programs See Our Contributors

Features

  • Examining Trust: It’s Not All About the Lawyers

  • Balancing Technology and Human Touch in the Hiring Process

  • Redesigning Insurance Processes for Agentic AI: Governance From the Start

  • What I Wish I Knew While Leading Insurance Carriers

  • When the Offshore Model Outgrows Its Own Logic

  • Latin American P/C Insurers Enter Softer Market but Earnings Stay Resilient

Insurance Top Gainers/Losers

  • Gainers
  • Losers
Company Symbol Close 1 Day Chg
Arthur J. Gallagher & Co.AJG$267.56up+2.85%
Brown & Brown, Inc.BRO$73.31up+2.69%
TWFG, Inc.TWFG$30.01up+2.56%
Root, Inc.ROOT$56.43up+2.52%
Kingsway CorporationKWY$10.24up+2.20%
Company Symbol Close 1 Day Chg
Arthur J. Gallagher & Co.AJG$267.56up+2.85%
Brown & Brown, Inc.BRO$73.31up+2.69%
TWFG, Inc.TWFG$30.01up+2.56%
Root, Inc.ROOT$56.43up+2.52%
Kingsway CorporationKWY$10.24up+2.20%
* As of August 28, 2026; Source: S&P Global Market Intelligence
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