So You Wanna Be an Innovator in a Big Company

Here's what I've learned. 1. Ban the "I" word. Most innovation in insurance companies comes where customers (or distributors) encounter the company. This is one reason that 89 percent of insurance ...

InsurTech vs. Incumbents: What's Really Different About Their Cultures?

Although strategies putting growth before profit instead of profit-first schemes may set InsurTech startups apart from established players in personal and commercial insurance lines, there's less of ...

Startup vs. Incumbent: The Battle Rages as InsurTechs Grow Fast But Fail to Show Profits

How far will they climb? How far can they fall? Will innovative InsurTech startups rocket past established players? Those may be some of the unspoken questions beneath a series of articles written by ...

REIN COO Griswold: Autonomy Breeds Accountability

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

Creating a Culture for a Digital Age: A How-To Guide for P/C Insurers

A company culture that can meet the demands of a digital age will make or break a company, no matter size, industry or geographic location. While waiting for cultural change to occur within your ...

Hippo CEO Wand: Family-First & Entrepreneur-as-CEO Models Fuel Our Culture

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

Redefining Culture to Stay Ahead of the Future of Work

I am writing this article from my house in Park City, Utah, overlooking Deer Valley Mountain. Today is a regular work day, but I am more than 1,000 miles away from our headquarters and working from ...

Slice Labs CEO Attia: Business Cards With No Titles Reaffirm Our Distributed Decision-Making Culture

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

Toxic Cultures: How Bad Customer Experience Impacts Employees

Are you trying to create a great customer experience in your organization? If you're focusing on your customers to accomplish that, then you're already missing half the story. That's because the ...

Wasted Opportunity for Reinsurers?

There is a recurring observation that Adrian Jones and Matteo Carbone have included in all of the articles about financial results they have written this year: Reinsurers are paying much of the ...

Chloe and Insurance: A Love Affair

When Chloe steps out the door of her apartment on her way to work in the morning, her vehicle automatically unlocks its doors while the navigation system maps out the best route based on the latest ...

Chubb's Chief Culture Officer Leads by Example

Holding the position of chief culture officer is no easy task. It takes flexibility, empathy and an inherent ability to listen—to both what is said and unsaid. With a background in retail banking, ...

Bold Penguin CEO Bodner: Magic Happens Organically Here

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

Changing the Conversation About InsurTech—With Numbers

Although the term InsurTech (or insuretech) has been part of the property/casualty insurance industry's lexicon for at least two years, stories about the technology-based insurance startups were ...

The Road to Greatness: Transforming Culture From Complacency to Ownership

When you're in a consumer-focused business, your job is to help people. Those of us in the insurance industry know we have a great advantage: When people have their worst day, we help them put things ...

Inconceivable! 'You Keep Using That Word'

Beginning their third article in a series examining the statutory financial results of InsurTech carriers Lemonade, Root and Metromile, authors Matteo Carbone and Adrian Jones make reference to the ...

Is the Reinsurance Cycle Dead or Just Dormant?

Many reinsurance executives have been left scratching their heads in surprise after last year's natural catastrophes, which cost a whopping $100 billion but ended up having very little impact on ...

Fight or Settle? Analytics Promises to Disrupt Claims Litigation Handling for Carriers

Labor-intensive and time-consuming, that's how research connected to litigated claims files is often described. Time is a commodity, and if a case requires researching applicable laws, venues, judges ...

The Hanover CEO Roche: Culture Focuses on Companywide Success

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

Who's Next? The Value of MGAs vs. Carriers

With Next Insurance making a decision convert from a digital managing general agency for small and medium-sized businesses to a licensed insurance carrier in May, there isn't much to report from the ...

How We're Doing It: Defining a New Culture for Digital Transformation at State Auto

The State Auto team began a journey in 2015, when the company was at a crossroads: Continue on the path of a five- to seven-year project to stand up a new policy and billing platform, or do something ...

Are You Tapping the Positive Innovation Energy in Your Company?

The insurance industry is facing seismic and unprecedented shifts on multiple dimensions. From increasing client expectations to new emerging risks, from the emergence of robo-underwriters to the ...

Ask Kodiak Founder Egbert: Culture Is Fluid

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, often attributed to Peter Drucker, "Culture eats strategy ...

The Value of Innovation: A Preview of CM's Nov/Dec Magazine

"You don't have to be the CEO and get invited to deliver keynote speeches in order to influence the way an industry thinks." Adrian Jones, deputy CEO of SCOR P&C Partners and one of the guest ...

QBE Group CEO Regan: Role-Modeling QBE DNA to #RampItUp #Together

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: Do you spend more time on culture or strategy? Pat Regan, Group CEO, QBE Insurance: ...

AmFam Chair & CEO Salzwedel: Strategy Feeds Culture

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

CoverHound and CyberPolicy CEO Moore: It's About 'We' Not 'Me'

This article is part of Carrier Management's Cultural Q&A series featured in the Nov/Dec 2018 print edition. Q: There is a famous saying, "Culture eats strategy for breakfast." Do you agree? Do ...

UBI Insurance Is Not Usage-Based. Sorry, Not Sorry!

Usage-based pricing is a fascinating topic for insurers. A technology that allows persistent monitoring of risk exposure during the coverage period could potentially enable insurers to price each ...