Robert M. Lajdziak, Author at Carrier Management

High Customer Satisfaction Leads to New Challenges for Insurers

Record-high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of ...

Benefits of Home Tech for Carriers and Customers

Customers' preferences and expectations for interacting with their home insurance provider are shaped by other interactions in their daily lives. Companies like Uber, Netflix and Amazon have changed ...

Shopping With Assisted Online Chat Helps Drive Close Rates

Technology is changing the way insurance carriers meet the evolving needs of customers and prospects, and digital offerings such as assisted online live chat/messaging are poised to change the way ...