Content from Karen A. Morris
Karen A. Morris is consultant to the insurance industry, specializing in all aspects of innovation strategy and execution. She is also a member of the faculty of the ILO Institute founded by Dr. Peter Temes, and an adjunct professor at Fordham University in New York teaching Innovation as part of the MBA program. Karen also serves on the board of directors of the Global Sourcing Council. Reach her at karen.morris2@yahoo.com
Compassion and Insurance
A recent visit to the Hiroshima Peace Memorial Museum brought home forcefully that we live in dangerous times—times that demand new ways of being and doing. Sober, quiet, discomforted by more than ...
Sister Margaret Mary: Innovation’s Sine Qua Nun of Customer Service Rankings
Decades and decades later, you still remember the shadow and swish of nuns. I also remember verbatim, like the pop song to which you first fell in love, the Goethe and Schiller of Sister Margaret ...
Racing With Machines: Technology Is Not Destiny
The fact is that June, my great-grandmother, was a computer. The fear is that my son is not. Ours is not a cyborg-mutation story, although that fate may await my great-grandchildren. In 1924, ...
Lessons On Value and Innovation
My neighbor has Hank Greenberg inscribed on one of his balls; he is inordinately proud of this. You might say he's a fan. The circumstances under which I discovered my neighbor's asset need not ...
Innovation Unleashed
William is my dog. By all customary and conventional measures, Willy is not a nice dog. He is not a dog you would encourage your children to entertain. But I love him. Willy is a sad, mad dog with ...
What Linus Teaches About Innovation
I have been bonked all afternoon. It's that time of year. Brooklyn's stoops, plumped by great pumpkins, are bright with autumn leaves. Sweeping up means braving the barrage of falling kernels, ...
Innovation Lessons From the Flock
There's fowl knocking at my kitchen door; an impatient staccato, it pauses, expectant like a breath held, then resumes. They know I am in here. I know what they want. The tapping pecks away at my ...
Why Insurance Execs Should Stop Seeking ‘Big Splash’ Ideas
Imagine an idyllic, pristine beach in Mauritius in the Indian Ocean. A breeze off the ocean holds the scent of flowers. The horizon, naggingly punctuated by tiny container ships, dissolves into the ...