As is the case across many other industries, insurance is currently undergoing a huge period of change, driven by both evolving customer expectations and rapid technological advancements.

Part of this change is being fueled by a new generation of insurance buyers—companies and individuals that are not just more digitally savvy, but for whom faster, more seamless service is a baseline expectation. With speed and choice now key to the customer experience, agents need access to a broad range of products from multiple carriers, along with a clear understanding of each carrier’s appetite, so they can match clients to the right coverage without delay.