When disaster strikes, your organization’s response is only as good as your workforce. Timing is everything and you need to be staffed for the unexpected.

Executive Summary

Although the insurance industry's unemployment rate is only about 4 percent, a widening skills gap and a difficult recruiting climate make fast hiring a challenge during times of catastrophe. Jacobson's David Coons warns carriers to prepare for the unexpected and offers five questions to consider to gauge preparedness.

How can you assess your human capital situation to be sure you’re ready?

According to the Bureau of Labor Statistics, insurance industry unemployment is currently at 4.4 percent (as of May 2013)—still elevated in comparison to pre-recession days. At that rate, it would seem that the industry would be abundant with available talent.

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