An innovation culture is no longer a nice to have; it’s a must have. Innovation is the future. It is a key differentiator in our ability to compete in quickly evolving markets, and it’s why we are focusing on embedding innovation into company culture.

As a 100-year-old insurance company, transforming existing norms, values and assumptions isn’t an easy task. But in order to remain competitive and survive, it’s essential that we inspire employees to continuously improve and better serve customers....

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