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Content from Mark Pizzi
Mark Pizzi, now retired, is the former president and chief operating officer of Nationwide Insurance. He worked at Nationwide for more than 40 years, starting his insurance career there as a personal lines underwriter.
The fastest way to lose a room is to start talking before you've said anything worth hearing. Whether you're presenting to an audience of 1,000 or speaking to your own work group, the first words you ...