Lessons From Two Customer Experience Legends

Earlier this year, in the span of just a couple weeks, the business world lost two great customer experience strategists. Jack Bogle was the founder of Vanguard Investments, which is now the ...

The Lost Art of the Handwritten Note

When it comes to crafting more engaging employee communications, one solution is literally in business leaders' hands. From supervisors of small teams to CEOs of large companies, organizational ...

Stop Wasting Your Money on Customer Experience

Faced with increasingly commoditized markets, more and more insurers are launching customer experience improvement programs to differentiate themselves. However, there's something many of these ...

The Chicken and Egg of Employee Engagement

Are happy, engaged employees a driver of business success or merely a consequence of it? Plenty of studies have identified a link between employee engagement and company performance. One of the most ...