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Content from Jon Picoult
Jon Picoult is Founder & Principal of Watermark Consulting, a customer experience advisory firm that helps companies impress their customers and build brand loyalty. As a consultant and keynote speaker, he has advised thousands of executives across some of the world’s foremost brands. Contact Picoult at www.watermarkconsult.net or follow him on Twitter @JonPicoult.
Are happy, engaged employees a driver of business success or merely a consequence of it? Plenty of studies have identified a link between employee engagement and company performance. One of the most ...
What's a great, differentiated customer experience really worth to an insurance carrier? It's a vexing question for the insurance industry, where the idea of investing in a better customer experience ...
What are you afraid of this Halloween? That your customers might disappear like ghosts? That your competitors might pick them off like vultures? That it's all going to drive you batty?
Your fears may ...