Who Will Be the Next Uncarrier?

As insurance carriers struggle to set themselves apart from one another, they might want to seek inspiration from a different type of carrier—the wireless kind. In late 2012, wireless carrier ...

The Top 10 Ways to Spook Policyholders

What are you afraid of this Halloween? That your customers might disappear like ghosts? That your competitors might pick them off like vultures? That it's all going to drive you batty? Your fears may ...

A Surprising Way to Achieve Price Competitiveness

How can a company liberate itself from the death spiral of product commoditization? Competing on price is generally a losing proposition—and a very exhausting way to run a business. But when a ...