Executive SummaryWatermark Consulting's Jon Picoult provides a checklist for insurers seeking to replace the spooky world of insurance with customer delight. Among the tips: Lose the big, audacious transformation projects and focus on employee engagement.
Many also view the industry as overwhelmingly complex. And most are not satisfied with their current providers. (Only 29 percent of property/casualty and life insurance customers surveyed by Accenture said they are satisfied, according to an August 2015 report.)