Imagine a place where executives could go to discover striking new ways to improve their business. A place where, just by visiting, the executives come away more energized and their employees become more engaged.

Executive Summary

Watermark Consulting's Jon Picoult reviews the benefits that executives gain from regularly spending time in the trenches with frontline staff, including gaining an unfiltered view of reality from employees and customers and boosting executive credibility in the eyes of employees.

This remarkable place exists in every company. Often, it’s just steps away from the executive offices, yet business leaders rarely explore it and, as a result, never enjoy the many benefits that a visit there accords.

Where is this magical space, this location that’s a veritable treasure trove of business improvement insight?

It’s the trenches of your organization—the front lines, where the work gets done and the customer experience actually gets delivered.

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