Corporate culture is a key priority for me and our company, and has been since I stepped into my current role at Assurant three years ago. Without a fundamentally strong and engaging corporate culture, no organization—let alone those focused on providing an exceptional customer experience—can succeed. However, there can be resistance to culture change. The “it’s always been done that way” mentality, along with the challenges that come with operating a global company, can create significant obstacles if the right culture is not already embedded as a strategic imperative....

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