There’s finally come a point of confluence between technology and business. Let’s examine a few facts.

Especially in the insurance industry, terms like transformation, innovation and disruption are being tossed around as if something extraordinary is unfolding. But the only thing that is extraordinary is that we have awakened to the fact that the natural evolution and adoption of technology into our daily lives—personal and business—is a factor that can no longer be ignored when it comes to customer service and all of the supporting services in insurance.

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