Viewpoints
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...
More Content from Marsha Egan: Strategies for Managing Work—and Life
Taking a long-term view isn't just good advice for liability insurers writing long-tail casualty business. It also makes sense for property/casualty managers and executives who feel as if their work ...
The Sharing Leader
Some aspiring leaders think that it is lonely at the top. Not so. Or at least it doesn't have to be. The really effective leaders have learned—and understand—that they cannot do it alone. They ...
Reporter’s Notebook: Could Insurance Be the Economic Engine for the Internet of Things?
Fill in the blank: Advertising is to the Internet as <Blank> is to the Internet of Things. Until I attended the Property/Casualty Insurance Joint Industry Forum earlier this month, the ...
Innovation Unleashed
William is my dog. By all customary and conventional measures, Willy is not a nice dog. He is not a dog you would encourage your children to entertain. But I love him. Willy is a sad, mad dog with ...
Who Will Be the Next Uncarrier?
As insurance carriers struggle to set themselves apart from one another, they might want to seek inspiration from a different type of carrier—the wireless kind. In late 2012, wireless carrier ...
What’s in a Name? The Importance of Reputation Management
"Give a man a reputation as an early riser and he can sleep 'til noon," Mark Twain once said. Reputation is as important today as it was in Twain's day, but perhaps not necessarily as unassailable. ...
Google Compare Versus Agents: Who is Winning?
Insurance agents aren't dead yet, but even underwriters participating in the personal automobile insurance market may be looking for another line of work within the next two decades, industry ...