Viewpoints
Three Steps to Improve Leadership Capabilities
A recent study by research firm Brandon Hall Group found critical gaps in leadership training—specifically training targeted for midlevel managers. Here, Amy Fox, president, CEO and founder of ...
Careers Reimagined: Is the Insurance Industry Ready for Our Second Act?
What's next? That's a question that we've asked many times throughout our careers. And despite having 50-plus years of collective experience between us, it's not one that we intend to stop asking ...
Spreading the Word: 12 Steps to Promote Insurance Careers
If you have talked to a young person on the job hunt lately, you have likely heard them yearning for a job that's stable and rewarding and that offers limitless growth opportunities. Risk management ...
For Great Leaders, Failure Matters as Much as Success
Failure is as much a part of life as success, and so it is the case with chief executives and other leaders. Every executive that successfully seals a deal, launches a product or tests an innovative ...
Why Anonymous Employee Feedback Is No Longer Beneficial
According to David Hassell, CEO of employee engagement software firm 15five, the concept behind anonymous feedback is a holdover of a bygone era where, in many organizations, the leadership of a ...
Agent Onboarding Solution Checklist for Insurance Companies and Agencies
Companies rely on agents to drive growth, but the onboarding process typically moves slowly due to corporate, regulatory and verification requirements. The delay in bringing agents on board directly ...
The Underwriting Staffing Challenge: Recruitment Strategies for a Vanishing Talent Pool
The war for talent has hit the insurance industry with incredible force. Having weathered the recent "Great Recession" with its record unemployment rates, company downsizings and mass professional ...
Insurance Customers, and How to Keep Them by Using Connected Technology
It seems that no matter the industry, customer expectations for personalized service are high, and getting higher. Insurance customers now commonly make comparisons based on experiences in other ...