Viewpoints
Data Analytics: Fueling the Future of Insurance
When you read about another new carrier carving out market share, how do they do it? Although they may not be established or a "big name," they harness technology and use data effectively from ...
Former CNA Chair Chookaszian Reveals the Industry’s Unused Asset: Customers
When you serve as a director for five public companies and two dozen insurance technology service providers, you travel quite a bit. Sharing economy innovations have opened a world of new experiences ...
Machine Learning at an MGA
Machine learning, AI, cognitive computing and predictive analytics—terms that are oftentimes used interchangeably these days—are washing over the insurance industry with promises of increased ...
What Data Carriers Should Collect from Agents and Why
When it comes to sales and marketing, carriers that distribute through independent agencies are not in control. Many carriers have put significant focus on data and analytics within their own ...
CEO Perspective: Giving 100 Percent to Build, Sustain Culture
You don't hear many kids say, "When I grow up, I want to work in insurance." Admittedly, even I didn't think insurance was very "cool" at a young age. How can the insurance industry stack up against ...
Meet the Insurance Industry’s Talent Gap Solution: The Longevity Economy
In her 1993 book, "The Fountain of Age," Betty Friedan used substantial science to subvert the "age-as-problem" notion, asserting, "Aging is not lost youth but a new stage of opportunity and ...
One Zurich NA Adjuster’s View of Hurricane Harvey
After Hurricane Harvey moved out of the Houston area, Steve Sherin, an executive general adjuster for Zurich North America, spent five days there assessing claims. Because of the extent of the damage ...
Weathering Storms Together: How Zurich North America Responded to Recent Hurricanes
With each hurricane or major catastrophe, like hurricanes Harvey, Irma and Maria, insurers step up and are at their best. It's times like these when our customers need us most. Even before a disaster ...