Blog Archives
The Big Picture: How COVID Should Change the Industry
Responding to a Carrier Management call for executive viewpoints, industry leaders told us how the pandemic has changed them. In addition, they shared ideas about how the industry should plan for the ...
Overcommunication: A Leadership Lesson From the Crisis
If you asked business leaders at the beginning of March if they thought allowing staff to work from home was an efficient way to run a company, I bet the overwhelming majority would have said no. ...
How AM Best’s Workforce Stays Productive, Maintains a Sense of Belonging
Across the United States, work-from-home mandates helped to quell the spread of the COVID-19 virus. AM Best moved quickly to get out in front of the work-from-home curve and help its entire workforce ...
Walls Between Life and Work Come Down
One of my team talked about resilience and courage being key words to describe the way our business has dealt with the new realities of a COVID-19 world. These are words I equate with the men and ...
Next Insurance: Getting Small Businesses Back to Work
I strongly believe that insurance is a social good, and as a company Next Insurance strongly values a customer-centric approach to service. The challenges of the pandemic have motivated us as an ...
Leading Through a Storm With No Clear End
I have heard a number of business leaders across the country discussing the early days of the COVID-19 response and their experience with continuing operations while protecting the health and safety ...
Creating Certainty: Now and in the Future
Companies don't have a choice about the timing and magnitude of a crisis like COVID-19. What will define a company is the choices leaders make from this point forward. How do we move beyond managing ...
Situational, Authentic Leadership Needed for Crisis and Beyond
A leader sets the tone during any crisis. We've all faced challenging times, whether an individual crisis felt by our own company or a broader crisis impacting the industry or nation. The global ...