‘Casual Collisions’ and ‘Sharper Focus’

I could never have anticipated fully what the next months would bring after Westfield initiated its business continuity plan on March 12, 2020. My company's response was energetic and focused, so ...

After COVID: The Road Ahead for Agents

Looking ahead to the days after the COVID-19 crisis, the need for some changes in the independent agency channel becomes clear. The channel needs more—and better—digital capabilities. During the ...

In 2020, InsurTechs Come Down to Earth

InsurTech startups in their first few years have supplied plenty of flash and dazzle, paired with promises to disrupt and transform the insurance industry through radical changes and inventions. In ...

How to Lead Your Team to True Innovation

Despite its status as a risk-averse industry, the world of insurance is embracing innovation as a necessary part of its continued relevance. Choosing to do nothing was a strategic choice for some ...