Viewpoints
Reinventing Normal
If you were born just a few years ago, and started to understand the world today, then wearing a mask to go outside wouldn't seem like a very big deal. And the fact that your parents were always ...
Opinion: Coronavirus Lockdown Heightens Workplace Bullying and Harassment
Working from home should have liberated employees from toxic workplace behavior such as bullying and harassment. Amid the lockdowns, gone are undesired office encounters, business trips, ...
The Revolution Is Here: What Insurance Leaders Need to Know
Long before cellphones, Starbucks and Twitter, there was insurance. You can look back to the advent of society and find some form of the concept. In 4000 BCE Babylon, contracts protected merchants ...
Cyber Turned Inside-Out: Three Years After NotPetya
The NotPetya malware attack of June 2017 changed the future of cyber insurance and the way companies manage the risk. Initially believed to be a ransomware attack, NotPetya instead wiped data from ...
Disgruntled Hiscox Policyholders Launch $50M Arbitration Claim Over COVID Business Interruption Dispute
The law firm that represents the Hiscox Action Group has commenced an arbitration against Hiscox Insurance for non-payment of business interruption insurance totaling £40 million ($50 million). The ...
‘Casual Collisions’ and ‘Sharper Focus’
I could never have anticipated fully what the next months would bring after Westfield initiated its business continuity plan on March 12, 2020. My company's response was energetic and focused, so ...
After COVID: The Road Ahead for Agents
Looking ahead to the days after the COVID-19 crisis, the need for some changes in the independent agency channel becomes clear. The channel needs more—and better—digital capabilities. During the ...
What’s Next for Lemonade, Root and Metromile?
In an accompanying article, we looked at the statutory financial results of three U.S. P/C InsurTech carriers, finding that Root continues to outpace Metromile and Lemonade on the top line, while ...