J.D. Power News
Travelers, Nationwide Leap Up in J.D. Power Renters Insurance Ranking
In spite of the fact that almost half of homeowners insurance customers faced higher premiums in 2025, the average customer satisfaction score tallied by J.D. Power barely budged from the average in ...
Small Biz Customers Rank Erie, Cincy, PHLY Top Insurers; Industry Scores Flat
According to the latest J.D. Power survey of small business insurance customers, overall satisfaction levels are about even with last year, but a lower percentage say they will definitely stay with ...
Why Progressive’s Customer Scores Lag State Farm, GEICO: J.D. Power
When it comes to personal auto insurance, Progressive has been outpacing GEICO and State Farm in terms of growth and posting better loss ratios for years. But customer satisfaction scores are another ...
What Consumers Think—and Who’s Shopping for Insurance
Tariffs. Economic volatility. Technology trends. Changing insurance market conditions. These are all having an impact on property/casualty insurers. But how are they impacting consumers? More ...
2025 Underwriting Profit and ‘Shop-a-Palooza’ Predicted for Auto Insurance
2024 was another tough year for personal lines insurers and their customers. In this space in late 2023, I wrote that seven of the 10 most read articles of 2023 were about the impacts of inflation ...
Claims Satisfaction Leaders Reveal Secrets to Success
What is the secret to an insurance claims experience that satisfies customers?
For years, J.D. Power has conducted surveys and curated ...
Homeowners Not Satisfied, Just Stuck With Insurers: J.D. Power
Although Chubb, AIG, Amica and Erie outranked peers in the U.S. homeowners insurance market on measures of customer satisfaction, the compiler of satisfaction scores—J.D. Power—believes customers ...
Rising Home Insurance Rates Drive Increase in Policy Shopping, Drop in Customer Satisfaction
Homeowners and renters insurance costs now exceed both the rate of inflation and the average rate increases experienced by auto insurance customers during the past year, according to the latest J.D. ...