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Old school vs. new school. Every so often, a debate echoes down the corridor of time as the disrupters of the status quo burst on the scene with novel ways of doing things, while the established ...
Overall customer satisfaction with homeowners insurance claims fell to a five-year low, according to a new study by J.D. Power, as nearly every insurer's scores were dragged down by slower cycle ...
Overall satisfaction with the auto insurance claims processes has reached record levels in 2021, representing the fourth consecutive year of improvement, according to a new J.D. Power study. The ...
Home insurers have struggled to develop products and services designed to maximize customer lifetime value for the growing population of baby boomers migrating from home ownership to renting, ...
Allstate scored highest in J.D. Power's annual customer satisfaction ranking for U.S. Small Commercial insurers. The property/casualty insurer landed an 848 out of 1,000 points. State Farm grabbed ...
Small businesses aren't feeling love right now from their property/casualty insurers. Instead, it's neglect. Customer satisfaction for small businesses dropped 15 points in the past two years – 7 ...
During the COVID-19 pandemic, auto insurers voluntarily returned more than $18 billion in premiums to address the drastic reduction in driving. It turns out all that extra money didn't make consumers ...
Property/casualty insurers, particularly after a year of pandemic-related quarantines, are increasingly shifting to digital distribution channels. Customers aren't particularly happy with the ...
Nearly half of auto insurance customers have shopped around for new policies during the coronavirus pandemic, but few cared about specific brands, according to the J.D. Power 2021 U.S. Insurance ...
More than two-thirds of insurance customers are now digitally transmitting photos or videos when filing property claims, decreasing claim cycle times and helping drive the highest overall ...
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