J.D. Power News
Why J.D. Power Auto Insurance Satisfaction Scores Are Lower in 2024
Anyone comparing results of the J.D. Power 2024 U.S. Auto Insurance Study with prior editions, like the one in 2023, will notice that scores dropped by nearly 200 points—to an average of about 646 ...
Trust Is Top Driver of Auto Insurance Customer Satisfaction: J.D. Power
High auto insurance premiums don't necessarily erode customer satisfaction with auto insurers, according to the latest J.D. Power 2024 U.S. Auto Insurance Study. The study, in its 25th year, has been ...
J.D. Power: Homeowners Insurance Customer Satisfaction at 7-Year Low
With 28 catastrophic weather events in 2023 causing nearly $93 billion in damage, customer service satisfaction plunged to a seven-year low, according to the latest J.D. Power 2024 U.S. Property ...
As Repair Times Lag, Insurers Manage Customer Expectations Digitally: J.D. Power
Digital communications channels have become the key to maintaining customer satisfaction throughout the claims process as the average auto repair cycle time has doubled over the past two years—now ...
Auto Insurers’ Claims Satisfaction Scores Up Despite Long Repair Times; Amica Tops List
An auto parts shortage combined with longer cycle times for repairs has contributed to repairs taking an average of 23.1 days in 2023, up 6.2 days from 2022 and more than double the average repair ...
J.D. Power: Auto Insurance Shopping Reaches All-Time High
The percentage of American households with cars and without auto insurance rose during the first half of 2023, and the share of customers who say they are shopping for auto insurance reached a record ...
Customers Frustrated by Longer Auto Repair Times: J.D. Power
Customer satisfaction with the auto claims process has eroded after four consecutive years of improvement, dropping 7 points to 873 (on a 1,000-point scale) compared to ...
Viewpoint: How Progressive’s Relationship With ‘The Robinsons’ Could Be at Risk
Progressive offered a rare look inside its strategic playbook in a recent second-quarter earnings report. Describing the firm's market share in key customer segments, the ...
