J.D. Power News
U.S. Vehicle Quality Hits 36-Year Low as Supply, Labor Woes Continue: J.D. Power
The quality of vehicles sold in the United States fell to a 36-year low in 2022, according to automotive consultant J.D. Power, as labor shortages and supply snags continued to impact automakers. ...
J.D. Power Survey Finds Auto Insurance Customer Satisfaction Has Eroded
J.D. Power found in a recent survey that auto insurance customer satisfaction with price has plummeted, driving a surge in policy shopping activity while dragging on the purchase experience index. "A ...
The Insurance Data War: How Old and New School Can Live in Harmony
Old school vs. new school. Every so often, a debate echoes down the corridor of time as the disrupters of the status quo burst on the scene with novel ways of doing things, while the established ...
Homeowners Less Satisfied With Their Claims Experience: J.D. Power
Overall customer satisfaction with homeowners insurance claims fell to a five-year low, according to a new study by J.D. Power, as nearly every insurer's scores were dragged down by slower cycle ...
Auto Insurance Claims Satisfaction Reaches New Highs; The Hartford Tops J.D. Power Ranking
Overall satisfaction with the auto insurance claims processes has reached record levels in 2021, representing the fourth consecutive year of improvement, according to a new J.D. Power study. The ...
Home Insurers Struggle With Customer Loyalty in Changing Housing Market: J.D. Power
Home insurers have struggled to develop products and services designed to maximize customer lifetime value for the growing population of baby boomers migrating from home ownership to renting, ...
Allstate, State Farm Top J.D. Power’s 2021 U.S. Small Commercial Insurance Customer Satisfaction Ranking
Allstate scored highest in J.D. Power's annual customer satisfaction ranking for U.S. Small Commercial insurers. The property/casualty insurer landed an 848 out of 1,000 points. State Farm grabbed ...
Small Businesses Aren’t Feeling the Love From Their Carriers: J.D. Power
Small businesses aren't feeling love right now from their property/casualty insurers. Instead, it's neglect. Customer satisfaction for small businesses dropped 15 points in the past two years – 7 ...