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The Power of the First Offer: Anchoring, Evidence and the Battle for Perception
If negotiation is the job, as Ronald Morrison wrote in the first article of this series, then the first offer is often the moment that defines success. Behavioral economists Daniel Kahneman and Amos ...
Rebuilding Commercial Lines Underwriting: Smarter, Simpler and More Strategic
Commercial lines underwriting is at a critical turning point. Traditional models built on manual reviews and static decision-making are struggling in today's fast-paced, data-driven insurance ...
Should Company Size Determine a Carrier’s ERM Practices?
Gather a group of 20, 30 or even 50 P/C insurance executives in a room and ask, "Who here wants their company to miss achieving its strategic goals?" or "Who wants to always have to put out fires ...
Anchored in Maritime Roots, the Cayman Islands Set Sail for Reinsurance Opportunities
The Cayman Islands have a story familiar to many in insurance—entering the industry unexpectedly from somewhere else. In fact, the islands went from sustaining the economy as an exporter of thatch ...
Is This Claim Covered? Lawyer-Built AI Drafts Coverage Letters in Minutes
Dan Schuleman, the co-founder and chief executive officer of Qumis, unhappily remembers a time when he worked as outside coverage counsel for an insurance company litigating a commercial property ...
Reimagining Homeowners Insurance in the AI-Powered Claims Era
Historically, the insurance claims process was built on paper files, and that infrastructure has not fundamentally changed in more than 100 years. It's long overdue for a refresher. Even as carriers ...
Are Your Risk Prediction Models at Risk of Falling Asleep at the Wheel?
Risk models aren't just actuarial artifacts anymore; they're strategic assets. Or at least, they should be, and the use of AI is accelerating the opportunities. According to PwC's 2024 Global Risk ...
Negotiation Is the Job: Reframing Defense Work in an AI-Enhanced Era
If you're in the business of resolving litigated or non-litigated claims, you're in the business of negotiation. The math is simple: Most litigated matters are resolved without going to trial. That ...