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A Practical Blueprint: The Five Plays of an Innovation Culture
In Part 2 of a series of articles on innovation in insurance, "The Hardest Part of Innovation in Insurance Isn't Technology; It's Culture," Haden Kirkpatrick offers some remedies to fix incentives, ...
Rebuilding Negotiation Talent: Why This Skill Is Missing and How to Fix It
Negotiation determines the outcome of nearly every litigated claim in our industry, yet it remains one of the least systematically developed skills inside many claims and defense organizations. After ...
AI in Property/Casualty Insurance: Why Trusted Data Is the Missing Link
Artificial intelligence (AI) is moving rapidly from experimentation to execution in the property/casualty insurance industry. From AI-driven claims estimation to predictive underwriting and fraud ...
The Future of Knowledge in Insurance: From Training to AI-Powered Productivity
Like many legacy sectors, the insurance industry has long relied on structured courses and compliance modules to onboard and train new employees. Such an approach measures training success by ...
6 Warning Signs for Insurers: How to Anticipate, Respond to Pipe Freezes
The polar vortex and related harsh weather conditions in many parts of the U.S. last winter led to elevated risks of pipe-freeze incidents from the Northeast and Midwest all the way down through the ...
Why Insurance Telematics Integrations Fail
Almost 90 percent of commercial fleets use telematics systems. Yet commercial auto insurance has posted combined ratios above 100 in 12 of the last 13 years. The paradox deepens when you examine the ...
How One MGU Grew Fivefold When Capacity Fled Cat-Prone Property Markets
"There was nobody there." That was part of the simple answer Terrence McLean, chief executive officer of SageSure, provided when asked why his company had to pursue complex launches of multiple ...
The Good Neighbor
Life could not have been better for Merritt Farren. After a high-level career as Amazon's Associate General Counsel and then Disneyland's General Counsel, he formed Farren Law LLP to provide legal ...